Helpsvc.exe killing my CPU

Norton 360 has sent me a message that

Helpsvc.exe uses more than 90% of my CPU.

Can I turn this off?  If so, how?

Am running Windows XP Home Edition on a Compaq laptop

Thanks in advance.

It's a symptom of a bug should have been fixed by Windows XP Service Pack 2 (see http://support.microsoft.com/kb/839017).

However, despite the assurance in this article that "this problem has been fixed in Microsoft Windows XP Service Pack 2", there still seems to be, at least for some.

Assuming that you have installed at least sp2 (if not sp3), a solution is to disable the help service or set it to manual.  Affecting a service manual means that it starts as if requested (for example, you click Start > Help and Support).  Setting disabled, means it will never start (and so you won't "Help and Support").

Do either:

  • Open Services (start > run > services.msc > OK)
  • Scroll to the help and Support, and then double-click
  • On the general tab, click the "Stop" button to stop the service and select "Manual" or "Disabled" in the drop-down list next to "Startup Type"
  • OK go out of your way and close the Services window

Tags: Windows

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