Hi, after that I tried to load either a new or existing project into Adobe first Elements 9 I just get a grey white screen with any of the timeline, boxes etc. on the view. It happened suddenly, one day OK then not! At the top of the screen, I get normal

Similar Questions

• Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.     My question I

  This is my first attempt in the Adobe community. I hope I'm doing this correctly.

  Please send me an email to [email protected] If you can answer my question.

  I'll paste it again here. Thank you! John

  QUESTION:

  Adobe first Elements 13 is listed as $79.99 (alone) or WITH Adobe Photoshop elements 13 for $119.99 (for both). I bought 13 items first by itself for $79.99.   Now, I realize that I need the 13 elements of Photoshop also.

  My question is: can I put the $40 more (purchase price of $119.99 in combination) to buy the 13 elements of Photoshop? Or do I have to pay the price of $79.99 (yet) to buy the 13 elements of Photoshop?

  There is no option to upgrade on the website of the $40 more purchase price (which would be equivalent to the original price of combination $119.99) after I bought the first 13 items only ($79.99).

  gt40john

  This isn't Adobe. Instead essentially a user to user forum.

  Suppose you bought the items 13 as a download from Adobe first.

  Adobe sells more than 13 Photoshop or Premiere elements 13 elements. He sells only the latest version now (v14).

  If you bought the first 13 elements download Adobe over the last 30 days, you should be able to request a return/refund from Adobe. I do not know how he would deal with an Exchange because it sells more than 13 - May 14 deal might be involved? Just in case you are eligible, Contact Customer Care

  And, if you bought elsewhere (from an authorized dealer), you are governed by the policy of return/refund/exchange of the authorized dealer, not Adobe direct.

  But if you are not within 30 days of the purchase, you'll probably eventually find a dealer authorized to buy Photoshop elements 13, although it is still available.

  Many scenarios here, but you should have business with Adobe on this if it goes back to the purchase of Adobe. If this isn't a direct purchase from Adobe, your fate is up to the dealer.

  RTA

  Add on... Please don't include contact information in your messages to avoid unwanted nuisance to your contact information.

  A moderator may delete such information once it is noticed by a moderator.

• How can I get a new serial number for my 11 elements that I want to load on my new Hp envy touchsmart pc running Windows 10?

  How can I get a new serial number for my 11 elements that I want to load on my new Hp envy touchsmart pc running Windows 10?

  Hello

  «If you have purchased a license for Photoshop/Premiere elements 11 and saved in (http://adobe.com), that you can sign in here and get the license key of series under "" manage account > Products and Plans > my products "»

  If you purchased a volume for Photoshop/Premiere elements 11 license, then you can connect to Volume Licensing Adobe website (http://licensing.adobe.com/) to access the series to activate license key product. You can access the link as follows to download the installer of Photoshop or Premiere elements 11.

  Download Photoshop Elements | 10, 12, 14, 11, 13

  Download Adobe Premiere Elements 14, 10, 11, 12, 13

  You can also access the link as follows for details how to access the serial key.

  Find the serial number of your Adobe product quickly

  Thank you.

• I bought first elements 14 online just now, unfortunately, I saw that I bought the version of Windows on my Mac computer. How can I access the program to be a Mac?

  I bought first elements 14 online just now, unfortunately, I saw that I bought the version of Windows on my Mac computer. How can I access the program to be a Mac?

  Get a refund and go back and buy the correct version

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Get help with orders, refunds and exchanges (non - CC)

  http://helpx.Adobe.com/x-productkb/global/service-b.html

• Just updated for first elements 13 took a film and tried to apply instant film. I get a dialog box called "Adobe first Elements.exe - no disc. I have not all discs, because I downloaded this update. A ran the same film and feature on Eleme

  Just updated for first elements 13 took a film and tried to apply instant film. I get a dialog box called "Adobe first Elements.exe - no disc. I have not all discs, because I downloaded this update. A ran the same film and function on 12 items, it has worked well. I reinstalled the 13 items that was no help. Note it is very difficult to get rid of this box, it crashes the program elements sometimes

  mnicolett4

  What operating system is involved? Assuming that Windows 7, 8 or 8.1 64-bit for now.

  There is a known No Disc error associated with the elements first 13/13.1. The Adobe fix is the removal or disabling of the OldFilm.AEX file. Let us determine if this applies to your situation.

  The file OldFilm.AEX that you remove or disable renaming in OldFIlm.AEXOLD is located in the path of 64-bit Windows 7, 8 or 8.1 of

  Local disk C

  Program Files

  Adobe

  Adobe Premiere Elements 13

  Plug-ins

  Commune

  NewBlue

  and in NewBlue folder is the file OldFilm.AEX that you remove or disable renaming in OldFilm.AEXOLD.

  Please let us know if it works for you.

  Thank you.

  RTA

  Add on... Have you updated 13 to 13.1 still using Help Menu/updates to date of an open project? If this isn't the case, please do.

• Today I bought a new Mac that does ' t have a cd/dvd drive. I also bought Adobe photoshop elements 13. Is it possible that I can install this without using the provided disks? Help, please

  Today I bought a new Mac that does ' t have a cd/dvd drive. I also bought Adobe photoshop elements 13. Is it possible that I can install this without using the provided disks? Help, please

  http://www.Adobe.com/downloads/other-downloads.html can help

• EPA 11 I and she recently used. Erased from my project and now cannot open the new or existing project editor.

  PC computer

  The original Win 7 updated to 10

  When I opened BEFORE it opens to the Welcome screen. If I click on the Organizer, it opens. If I click on the Publisher, it opens on the choice of new or existing project. When I click on one of them PRE closes or disappears.

  If I repeat the same process of the same thing happens.

  I recently completed a 1 h 20 min film that took me a long time to do. IV ' e he has burned down and deleted.

  I've copied and changed then burned about 5 cassettes VHS, some of them on a long hour and 3 1 hours. long. These projects are carried out, and I would like to continue with a new project, perhaps 3 h. long.

  I can't open the editor of a new project.

  For me I can have deleted a necessary element of the program. How to check? What should do?

  [email protected] wrote:

  For me I can have deleted a necessary element of the program. How to check? What should do?

  If so, uninstall, use the Adobe cleaning tool (Yes, it works for Premiere Elements):

  Use the cleaning of creative cloud tool to resolve installation problems

  and reinstall from here:

  Download Adobe Premiere Elements 15, 10, 12, 14, 11, 13

• Missing files after changing computer with Adobe first Elements 9

  Hello

  I recently changed my computer, and I installed Adobe first Elements 9, I had on my old computer. I actually changed my computer hoping that it would be better, because she was always crashing on my old computer. I tested it, I created a new project and everything went very well. But of course, I also want to continue my old editing projects. The problem is that, even if my library is organized as with my old computer, Adobe Premiere is not able to associate the files in my projects at their source. If each of my files (sounds, videos, music, effects) are not recognized, and I need to restore one by one by clicking on them and the research in my library. Now, I quickly realized that I could not go that way, because I'm editing of thousands of files.

  But I have trouble believing that there is no way first can recognize files by itself, like iTunes can do when the music is missing. I mean, first knows exactly how the missing files are supposed to be, then why couldn't he find them? Does this mean that if my computer was broken, I could not able to change my old projects on a new? This makes no sense.

  Thanks in advance,

  MrJoshameeGibbs

  MrJoshameeGibbs

  Thanks for the reply.

  To check the version... Please open Premiere Elements in his chronology workspace. Go to Menu Help / about Premiere Elements. The top of the screen that opens should include a version 9.0.1 if you have downloaded and installed version 9.0.1 and work from it.

  Please consider the following strategy and see if it solves the problem... just do it for a project as a series of tests...

  1. back to the computer 1, open your project and determine that it opens with the media source associated with the project.

  2 create a folder "copied" using File Menu/project Archiver and its choice of copy a project.

  3 transfer the folder "copied" 2 hard drive... maybe with USB Flash drive.

  4. Ouvrezledossier "copied" on computer 2, find the project file (PREL), right click, select open with, and then Adobe Premiere elements 9.0.

  The project opens in the Adobe Premiere elements 9.0 on the computer 2 with all its current source media?

  RTA

• Adobe first Elements 13 do not interpret the film and properties correctly for widescreen is a mod.

  Adobe first Elements 13 do not interpret the film and properties correctly for widescreen is a mod. This has been brought to the attention of Adobe in December of 2014 by others. If you import a footage in Adobe Premiere elements 11 or 12, you can eliminate the black bars on the sides by setting predefined settings correctly and using properties and interpreting the film. Not the same with 13 elements. What has been done to correct the problem? How users can be compensated for the purchase of a program or upgrade to a program that has a fault serious?

  Please notify.

  fran3

  What you report a known problem with elements 13/13.1 first I wrote about back in December 2014, and whenever the subject came up in the Adobe Premiere elements Forum.

  First Elements ATR troubleshooting: EP: 13 serious problem with. MOD Widescreen files

  I have not seen Adobe personal or PRE_help this issue whenever it appears in one of the threads here. The frequency of appearance of personal Adobe or PRE_help is not defined. It's a call from Adobe on ignore or fix in the next version or other.

  This isn't Adobe. Instead a user. You need to contact Adobe to know the why of the situation and what his plans are to remedy the situation in order to allow the usual workaround if this is a solution that will make unnecessary workaround.

  You have a chance by converting the widescreen is a mod to another format that would recognize the flag of 16:9 wide screen of is a mod, if 16:9 is really there.

  RTA

  Add on... Consider

  https://www.Adobe.com/cfusion/mmForm/index.cfm?name=wishform

• Got a legal question about the installation of Adobe Photoshop Elements.  How to get help from Adobe using a chat session?

  Got a legal question about the installation of Adobe Photoshop Elements.  How to get help from Adobe using a chat session?

  AdobeTomFaith

  If your program is Photoshop Elements, then you have posted in the wrong forum. Some how your son got posted in the Forum Adobe Premiere elements (video editing). Please re-post your thread in the Adobe Photoshop elements Forum.

  Photoshop Elements

  Wherever your son is, please include Adobe Photoshop Elements version and operating system and the description of the installation problem (error messages, stage of failure, etc.)

  Support Adobe seems to be limited to Adobe cat and is classically limited to the current version which is 13. Then, you the best avenue to success is likely to be through the Adobe Photoshop elements Forum. But that shouldn't stop you trying to determine what kind of support you can get from Adobe cat on your question.

  I would offer this link that is specific for Adobe Chat download and installation

  Contact the customer service (this is not the same destination as shown in a previous post in your thread)

  This link is specifically designed for

  Photoshop Elements

  Download, installation, setting up

  Download and installation

  Panel discussion

  (18:00 - Friday 7 pm Sunday)

  Thank you.

  RTA

• Hi, I had problems with the addition of soundtrack to Adobe premiere elements 13. When I add it or drag it immediately comes crashing windows, where says "Adobe Premiere Elements has stopped working". I can add videos with no problems, but cannot add any

  Hi, I had problems with the addition of soundtrack to Adobe premiere elements 13. When I add or drag it happens immediately windows crash, where says "Adobe Premiere Elements has stopped working". I can add videos with no problems, but cannot add .mp3 files.

  I had Windows 8.1, 2.4 GHz, 6 GB of RAM. How to solve this problem?

  Fixed a problem when converting the mp3 file. WAV...

  some poor Adobe Premiere Elements if there is for example simple bug in the software.  Waste of money for this software.

• How can I apply the downloaded content from Adobe first Elements 10?

  How can I apply the downloaded content from Adobe first Elements 10? I have download all content in a file called AllContent1 (2.95 GB) file. Everytime I open Adobe first items 10, a pop-up box appears saying that "a small set of content (Flash movies, titles and menus templates themes, etc.) has been installed.» You can install all the content by inserting your DVD content or download. You want to install now? YES/NO? I have also subscribed to $49 for 20 GB of storage, which makes me a member over a year. Any help would be appreciated thank you very much.
  
  -MirzaO

  MirzaO wrote:

  How can I apply the downloaded content from Adobe first Elements 10? I have download all content in a file called AllContent1 (2.95 GB) file.

  Download a two files. A small end .exe, the other .7z, wide, fine. You must run the small .exe file and will decompress the .7z big file to the correct locations.

  See you soon,.

  --

  Neale

  Insanity is hereditary, get you your children

• Computer does not recognize router befsr41 after that I tried to reset it.

  So earlier today, I tried to reset my router because for some reason that I could not log in with my password I use normally, after switching to AT & T of the Charter (from DSL cable)

  Just after that, we moved the router does not either, but we called linksys for repair, but we had to pay $30 and I'd rather not do it again.

  Anyway, my computer will not completely recognize my router. I can't access it is based on the web options page, if I try to use the CD it will say that my computer is not connected. I know the cables are connected correctly.

  Oh and also, why I couldn't use my old password?

  Someone at - it an idea on what could be wrong?

  As you have activated your ISP to a cable on the DSL. The first thing you need to do is, pick up your Modem to the router. Let your Modem is connected to your computer. Press and hold the button of reset for 30 seconds... Release the reset button... Unplug the power cable from your router, wait 30 seconds and reconnect the power cable... Now re - configure your router...

  Open an Internet Explorer browser on your computer (desktop) wired page. In the address bar type - 192.168.1.1 and press ENTER... Let the empty user name & password use admin lowercase...

  Once you connect to the Setup page of your router, on the Configuration tab, you need to change the local IP address to 192.168.2.1 and click on save settings.

  Once the settings are successful, unplug the power from your router and Modem. Connect the Ethernet cable from your Modem to the Internet Port Linksys router. Connect the power to your Modem first, wait until all lights are cover, connect the power supply to the Linksys router. Once all the lights are solid check if you are able to browse the Internet on your computer.

• My computer won't let me download Adobe Creative cloud after that I tried to uninstall and reinstall as it kept me disconnect that I tried to connect.

  I have Windows 7 and Adobe Creative cloud told me to uninstall and reinstall the program that I was trying to figure how to fix why I was unable to connect. I would sign and he told me that I was disconnected. If anyone can help me with these two problems, it would be great. Thank you!

  Sign by sign in http://forums.adobe.com/thread/1450581?tstart=0 can help

  - and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

  - and the "loopback" https://forums.adobe.com/thread/1504792

  Discussions of re - install

  -Disconnect the http://forums.adobe.com/thread/1408331?tstart=0 fix

  -On a new http://forums.adobe.com/thread/1398961?tstart=0 drive

  -http://helpx.adobe.com/creative-cloud/help/install-apps.html

  -using the vacuum after you have uninstalled and before reinstalling will usually help

  -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

• Preloader does not close after that primary site is loaded

  Hi guys,.

  I know it's a really really basic problem, but I am very new to flash and still don't understand AS3.

  I use the sample file external preloader provided with CS5 as a basis for my front loader on measure. It works fine except that once the main site has loaded and is open, the preloader is loaded in the background.

  My code is as follows:

  var contentLoader:Loader;

  loadContent ("index.swf");

  function loadContent(url:String):void {}

  contentLoader = new Loader();

  contentLoader.contentLoaderInfo.addEventListener (ProgressEvent.PROGRESS, loading);

  contentLoader.contentLoaderInfo.addEventListener (Event.COMPLETE, contentLoaded);

  contentLoader.load (new URLRequest (url));

  }

  function contentLoaded(evt:Event):void {}

  Change in //Optionally a portecrochet and the visibility of all of the progressbar.

  addChild (contentLoader);

  removeChildAt (0);

  }

  function loading(evt:ProgressEvent):void {}

  var loaded: number = evt.bytesLoaded / evt.bytesTotal;

  setBarProgress (loaded);

  }

  function setBarProgress(value:Number) {}

  progressbar.bar.scaleX = value;

  }

  How can I make the pre-loader close itself once the main site has been loaded correctly?

  Any help would be really appreciated!

  Thank you!!!

  use:

  var contentLoader:Loader;

  loadContent ("index.swf");

  function loadContent(url:String):void {}

  contentLoader = new Loader();

  contentLoader.contentLoaderInfo.addEventListener (ProgressEvent.PROGRES S, loading);

  contentLoader.contentLoaderInfo.addEventListener (Event.COMPLETE, contentLoaded);

  contentLoader.load (new URLRequest (url));

  }

  function contentLoaded(evt:Event):void {}

  Possibly set up a support clamp and adjust the visibility of the progressbar.

  addChild (contentLoader);

  removeChild (progressbar);

  ProgressBar = null;

  }

  function loading(evt:ProgressEvent):void {}

  var loaded: number = evt.bytesLoaded / evt.bytesTotal;

  setBarProgress (loaded);

  }

  function setBarProgress(value:Number) {}

  progressbar.bar.scaleX = value;

  }