Hi all, I am wanting to know how to solve this problem, I will have with my creative cloud downloads. I am trying to cancel the application Adobe DC and it download it again. But it's frozen on the "cancellation of...» "and don't move. I can't redownload

Hi all, I am wanting to know how to solve this problem, I will have with my creative cloud downloads. I am trying to cancel the application Adobe Acrobat DC and it download it again. But it's frozen on the "cancellation of...» "and don't move. I use a mac, I can't redownload until it is gone from the top of the cloud. Can someone tell me if this has happened to them before and what I can do to remove it so I can redownload. Ive put a picture below so that you can understand what I mean.

Screen Shot 2016-01-22 at 11.30.25 pm.png

Hello

Click the "Finder" on your dock to Open a Finder window. Click on 'Applications' in the side bar of the Finder window to see your Mac applications. In this folder, double-click the folder "utilities". Double-click the "Activity Monitor" icon to access the application.

Now exit Adobe all associates of process as creative cloud, CC, CCX, Core sync, broker CIB Adobe and then launch creative cloud app again and try to download Acrobat.

Tags: Adobe

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