Hi, bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

Hi, I bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

As well as the serial number does not work.

Thanks for the reply of wour

If you received from the serial numbers for mac and win, dl just the Setup file you need.

Otherwise, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

Available downloadable Setup files:

Suites and programs: CC 2015 | CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | 9,8 | 9 standard | 8 standard
Captivate: 9 | 8 | 7 | 6 | 5.5, 5 | 1
Cold Fusion: 11: 10 | 9.0.2 version 9.0.0, 9.0.1, 8.0.1, 8.0.0, 7.0, 6.1, 6.0, 5.0, 4.0
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Lightroom: 6.1.1 . 6| 5.7.1| 5 | 4 | 3
Photoshop Elements: 14 | 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Premiere Elements: 14 | 13 | 12 | 11, 10 |8 mac | 7 mac
Download and installation help links Adobe

Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

Tags: Adobe
Similar Questions
- What should I do if I bought items from photo adobe for windows, but I have a mac
  
  I bought 14 for windows adobe photo elements, it takes to a MAC
  
  Not to worry, you can exchange it:
  
  Exchange a product Adobe of a different version of the language or platform
- Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?
  
  Hi, I bought Photoshop and Premiere Elements for windows, but now I have an iMac and want to disable it on the PC and transfer to the iMac programs. Is that possible think even I bought for Windows?
  
  Thanks, but it seems that only work with the latest versions. I have 12 items. Think I need to upgrade, but it's ok.
- CS6 bought and downloaded for Windows, but now have a Mac. I have the disk to download on Mac, but do not have a CD drive in my computer. How to download through my Adobe CS6 on my Mac account. It is not listed under my orders on my account
  
  CS6 bought and downloaded for Windows, but now have a Mac. I have the disc to download on Mac, but do not have a CD drive in my computer. How to download through my Adobe CS6 on my Mac account? It is not listed under my orders to my account, so I can't do it this way.
  
  Hello
  
  You can access the link as follows and download the installer for CS6 products and activate the product using the license key of series.
  
  Download Creative Suite 6 applications
  
  Thank you.
- I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?
  
  I just bought a ScanSnap scanner and it came with Adobe Acrobat Standard for Windows - but I have a Mac - can I get the Mac version?
  
  Hi Dcee3,
  
  Acrobat Standard was developed for the platform Mac Mac version is not available. It can run on a windows machine.
  
  Kind regards
  
  Anand
- I just bought the creative suite for windows, but I have a mac, so how do I fix or get my money ba
  
  I just bought the creative suite for windows, but I have a mac, so how can I fix it or get my money back?
  
  Contact support and get this sorted out.
  
  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Order-Product-Platform-Language-swap.htm
  
  BTW, the swap of the platform is for the current version of the Adobe software, if you have older version then you will need to get cross-platform update.
- I accidentally downloaded the elements of photoshop for windows, but I have a Mac... Can you help me move without having to pay to download another?
  
  I accidentally downloaded the elements of photoshop for windows PC, but I have a Macbook air. Can you help me to switch to the Mac version without having to pay for a new download of the software or the license?
  
  Go to Adobe to get a refund and then download the right version
  
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below
  
  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html
  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
- By mistake, I downloaded PS + first elements for Windows
  
  I downloaded by mistake PS + first elements for Windows. I had to to get Mac version. How can I change?
  Tom
  
  If the only problem is that you have downloaded the wrong programs then you should be able to download the good.
  
  PES 10, 11, 12, 13 - https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html
  
  PE 10, 11, 12, 13 - https://helpx.adobe.com/premiere-elements/kb/premiere-elements-downloads.html
  
  If the problem is that you bought the wrong versions then you must contact Adobe technical support for an Exchange.
  
  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
  
  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
- I need to contact ADOBE customer service, I just bought adobe photoshop and elements for windows first, but I have a Mac. Can I change the purchase? Thank you. Mauro
  
  I need to contact ADOBE customer service, I just bought adobe photoshop and elements for windows first, but I have a Mac. Can I change the purchase? Thank you. Mauro
  
  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
  
  Get help from cat with orders, refunds and exchanges (non - CC)
  
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
- I bought the first elements but I accidentally downloaded it for windows, but I need the mac version. What can I do?
  
  I bought the first elements but I accidentally downloaded it for windows, but I need the mac version. What can I do?
  
  For cancellation, please contact support
  
  Contact the customer service
  
  * Please sign with your Adobe ID *.
- I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac. I need to exchange the correct software
  
  I bought the wrong version of Adobe Acrobat (for windows) and I have a Mac. I need to exchange the correct software
  
  Hi K.Winger,
  
  In order to get this change, you need to take assistance from our support team cat.
  
  Please Contact Customer Care
  
  * Being to ensure that you are logged on the page with your adobe ID
- I just ordered photoshop element for windows, but it should have been for mac
  
  The order for Photoshop element became for windows but should have for mac
  
  Hi Anne,.
  
  Please see: a product for another language or version of trading platform
  
  Kind regards
  
  Rahul
- I want to upgrade first element of version 10 to version 14. How can I do? Going to cost me something?
  
  I want to upgrade first element of version 10 to version 14. How can I do? Going to cost me something?
  
  Hi patricel61053492,
  
  You can certainly improve the Premier of 14 items, but it would cost you the upgrade, not the full amount sum to purchase the software.
  
  You can click on the link here to purchase https://www.adobe.com/cart.html?marketSegment=COM&editSku=65263995&promoid=KSLYE
  
  If you're still having problems, you can contact our customer Care https://helpx.adobe.com/contact.html
  
  http://www.Adobe.com/products/request-consultation/marketing-cloud.html
  
  Let us know if it works for you!
- I have a Mac and I want to remove the feature "Firefox prevented this site automatically redirecting to another page. Show you how do to Windows, but I have not found how to for Mac
  
  I have a Mac and I want to remove the feature "Firefox prevented this site automatically redirecting to another page. Show you how do to Windows, but I have not found how to for Mac
  
  This has happened
  
  Each time Firefox opened
  
  == I try to go to page to a new page
  
  Thanks Cor - el.
- I lost my disc for item 13 for windows, but I have still my MAC drive is it possible to get a load down without having to buy it all over again?
  
  I lost my disc for item 13 for windows, but I have still my MAC drive is it possible to get a load down without having to buy it all over again?
  
  Download & install instructions https://forums.adobe.com/thread/2003339 can help
  
  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive
  
  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

Hi, bought by mistake first Element for Windows, but I have a Mac. How can I Exchange?

Similar Questions

This has happened

Maybe you are looking for