Hi, I inserted my USB key, but it does not open because it shows the shortcut symbol
Hello
I inserted my USB on my pc, but it does not open because it shows the shortcut symbol and I also tried another
pendrive.it too do the same (does not open) I also scanned the computer, but it shows no virus.
What can be the problem.pls help me recover from this very urgent problem.its
Hi Arul,
Thanks for posting your query in the Microsoft Community Forums.
According to the description of the problem, it seems that you are unable to open the USB on the computer.
I would appreciate it if you could answer the following questions to help you best:
1. the pen drive recognizes on the computer?
2. what happens when you try to open the USB?
3. do you get an error message?
4 have you checked the question in different USB ports?
5 have have there been recent changes made on the computer before the show?
This question could be corrupted USB drivers. Here are some methods that you can try in order to solve the problem.
Method 1: Run the hardware and devices Troubleshooter and check.
It checks the common issues of interest and ensures that a new device or hardware connected to your computer has been installed correctly.
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter
Method 2: Reinstall the USB controllers.
This method addresses the steps where the USB driver currently loaded became unstable or corrupted.
a. click Start, and then type Device Manager in the Start Search box, and then click Device Manager.
b. expand Bus USB controllers. Right click on a device, and then click Uninstall. Repeat for each device.
c. Once complete, restart your computer. Your USB controllers will automatically install.
d. check the issue.
For more information, see the link.
Updated a hardware driver that is not working properly
If the problem persists, or you have questions about Windows Media Player, do not hesitate to let us know. We will be happy to help you.
Tags: Windows
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