Hi, I just realized my disk drive does not work, can anyone help

Hi, I just realized my disk drive does not work, I never use watch cd or dvd, now I am installing a norton internet security 2012 after that I put in the cd, there is no response, anyone, please

Hello

First, try the automated Microsoft fixit at the link below.

Windows 7

Vista

Check if the drive works now.

If the drive still does not work, open all programs, open accessories, right-click on command prompt and select "run as Administrator".  In at the prompt, type the following command and press ENTER.

sfc/scannow                (Note that there is a space between sfc and /)

Let the entire process, then the output type and press ENTER.

Then, click on the Start Menu, open Control Panel and click Device Manager.  Click to open the CD/DVD-ROM drives.  Right-click on the drive and choose uninstall.  Do not delete if requested drivers.  When the device has been uninstalled click the icon 'Search for hardware changes' (usually just below help in the toolbar).  Let windows reinstall the disc and see if it works now.

Kind regards

DP - K

Tags: HP HP Desktops

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