Hi I was told to come to the support with the error number 16... for some reason, my first pro no longer works and I'm still paying for I have but I had to reinstall, which I don't know how to do if

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• How to use Plugin-Nik Software with Photoshop Creative Cloud?  I have installed the software I used with Photoshop CS6, but now that I installed CC, I don't know how to access.  Thanks for your help.

  How I used Nik Software Plugin Photoshop Creative Cloud?  I installed it on my iMac and use it with SP6, but now that I use the version of the CC of the PS, I don't know how to access the Nik.  I mainly use SilverEffex Pro for black and white conversion.  Thanks for the instructions.

  [Left the forum Cloud/Installer generic for program specific forum... MOD]

  Hello

  Please, go to the folder of the application on your Mac, find the folder of Photoshop CS 6, double-click to open it and copy the folder plugin from here.

  Open the Photoshop CC folder which will be again in the application and paste the folder plugin inside. Replace reboot of the CC of the Photoshop file and it should be there

  Thank you

• Player Windows Media: I have so many songs of duplicated file, I don't know how I got it have each song three times

  I have so many songs to file duplicated, that I don't know how I she ended up having all the songs three times and have more than 1000 song you can imagine.  If someone can tell how can I deleted all at once not one by a thank you

  Hello

  These should help:

  Remove items from the Windows Media Player library
  http://Windows.Microsoft.com/en-us/Windows7/remove-items-from-the-Windows-Media-Player-library

  Add or edit media information in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows7/add-or-edit-media-information-in-Windows-Media-Player

  Getting started with Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows7/getting-started-with-Windows-Media-Player#section_4

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• I get an error (twelve updates), trying to update CS5 Master Collection.  I used the chat and was told to come here.

  I get an error (twelve updates), trying to update CS5 Master Collection.  I used the chat and was told to come here.

  update directly, http://www.adobe.com/downloads/updates/

• I don't know how to reinstall the Qualcomm-Atheros Bluetooth Suite (64)

  Hello

  A time back I refreshed my PC and it removed some applications including the Qualcomm-Atheros Bluetooth Suite (64). So every time that windows update tries to install important updates to update it doesn't work and I don't know how to reinstall the suite Bluetooth, I visited the Qualcomm-Atheros site but could not find anything. Any help would be greatly appreciated that this issue is also slow down the laptop which is annoying when I'm trying to do homework.
  Thank you.
   
  Original title: support Bluetooth

  Hello

  Thanks for the reply.

  I suggest you refer to Microsoft KB article to resolve the problem with the Windows updates.

  Error 0 x 80070005 in Windows Update when you try to install updates

  http://support.Microsoft.com/kb/968003/en-us#

  Note: Follow the steps under Windows 8.1 and Windows 8.

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  Thank you.

• Hello, I have a trial version Adobe CC photography, paid earlier for the license of the al. He confirmed that €12.09 was taken out of my bank account. But I don't know how to change the trial in a licensed version.

  Hello, I have a trial version Adobe CC photography, paid earlier for the license of the al. He confirmed that €12.09 was taken out of my bank account. But I don't know how to change the trial in a licensed version.

  Hello

  In order to get the activated in a licensed version, please follow: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  I hope this helps!

• I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I have download it again and he takes me to a page where it wants a serial number, I'm something wrong or missing something?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this.

  Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this. I don't remember how I got the PC version, I think I have access to my computer remotely and she sent, but I can't find any record of it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I had a virus that says that the FBI caught me downloaded inlegal stuff a fine of 72 hours or there would be charges pressed against me and I don't know how it get out!

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  What you are investigating your pc with?  What anti virus?

  Some malware knows how to avoid the standard as applications McAffee, Norton and Kaspersky, Avast.

  To be absolutely sure, you may have to reset it to the factory or clean install.  Make sure that you have a backup first.

• I can't uninstall all programs and it says fail to uninstall, even with the cleaner and I don't know how to reinstall

  I can't uninstall all programs and it says fail to uninstall, even with the cleaner and I don't know how to reinstall

  Moving to the cloud creative download & install

  Hello

  Please, try the following steps:

  • Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
  • Reboot the computer.
  • Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop

  Kind regards

  Sheena

• I installed lightroom via a dvd and when I was asked to fill in the serial number I have done a few times. now, I get the message that I have to disable LR on the other pc, I don't have one... then what can I do?

  I installed lightroom via a dvd and when I was asked to fill in the serial number I have done a few times. now, I get the message that I have to disable LR on the other pc, I don't have one... then what can I do?

  You are welcome!

• I have paid the monthly fee and have been using Acrobat Pro DC.  I had a problem where I broke my previous laptop and want to continue to use this product.  I bought a laptop and I don't know how to download the program without havin

  I have paid the monthly fee and have been using Acrobat Pro DC.  I had a problem where I broke my previous laptop and want to continue to use this product.  I bought another laptop, and I don't know how to download the program without having to pay again.  I pay $14,99 per month for this service, how can I download it without having to pay again?

  Hello

  Please download Acrobat Pro ms of the here. After you download the application, install and activate it by providing your Adobe ID

  Thank you

  Abhishek

• I can't find my serial number for Photoshop Elements version 8. It came with a HP computer I bought in 2010. I recently had to do a recovery, it has been uninstalled. I moved since then and don't know how to get the serial number.

  I can't find my serial number for Photoshop Elements version 8. It came with a HP computer I bought in 2010. I recently had to do a recovery, it has been uninstalled. I moved since then and don't know how to get the serial number.

  Please explain how I can get the serial number?

  James, if it came with the machine and you are not registered, then you can't get it from the dealer where you purchased the machine. PSE 8 is now end of life and we have limited resources for the same thing, make sure you check the system requirements | Adobe Photoshop Elements if you try to install it on a new machine.

  If you want to upgrade to the latest version, you can check: photo editor, change the images. Adobe Photoshop Elements 13

  Atul_Saini

• I don't know if I did something to cause this; If I did, I don't know how to cancel it.  The format of my screen of the library has changed.  Across the entire screen is a group of 3 photos of my last import, with that that I chose was highlighted.  I can

  I don't know if I did something to cause this; If I did, I don't know how to cancel it.  The format of my screen of the library has changed.  Across the entire screen is a group of 3 photos of my last import, with that that I chose was highlighted.  I can still see the pictures on the bottom Strip.  If I scroll up and down, I see that all is there.  But no browser, list of files, import and export buttons, etc.  How do I return my screen normal library?

  Post a screenshot of what you see.

  Type the tab key.

• Hi all, I was able to make the payments on CC for photoshop lightroom but never received any series don't or by e-mail.

  Hi all, I was able to make the payments on CC for photoshop lightroom but never received any series don't or by e-mail. He went to the page order and checkout then error msg please help.

  This isn't really a problem, it can present as test on site due to several reasons. If you haven't signed up with correct email address. You can also try to sign out and sign back.

  I suggest you ignore since it is the trial of posting on the Web site.

  Did you install desktop CC and CC Photoshop creative cloud desktop?