Hi, my illustrator CS5 freezes at startup. It was working properly until last Friday, now I can't open it. can someone help me?
Hi, my illustrator CS5 freezes at startup. It was working properly until last Friday, now I can't open it. can someone help me?
Leo,
You can try the list (5) being less likely).
The following is a general list of things, try when the question is not in a specific file, and when it is not caused by problems with opening a file from external media. You tried/made some of them already; 1 and 2) are easier for temporary strangenesses and 3) and 4) specifically preferences might be corrupt); ((5) is a list in itself and 6) is the last resort.
If possible / there is, you must record a current work first, of course.
(1) close Illy and open again.
(2) restart the computer (you can make up at least 5 times);
(3) close Illy and press Ctrl + Alt + Shift / Cmd + Option + shift during startup (easy, but irreversible);
4) move the folder (follow the link with this name) with closed Illy (more tedious but also more thorough and reversible), for CS3 - CC you can find the file here:
https://helpx.Adobe.com/Illustrator/KB/preference-file-location-Illustrator.html
5 look through and try the relevant among the other options (click on the link with that name, item 7) is a list of the usual suspects among other applications which can disturb and confuse Illy, point 15) applies to the maybe CS5, CS6 and CC);
Even worse, you can:
(6) (check the box to delete the preferences), run the cleanup tool (if you have CS3/CS4/CS5/CS6/CC) to uninstall and reinstall.
http://www.Adobe.com/support/contact/cscleanertool.html
Tags: Illustrator
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