Hi, thanks for making me signed in - finally. Now, after the upgrade to the latest Firefox, I can not play videos. Addons & pluginns all turned on and up to date.

Hello
I was struggling to connect to the support site yesterday and while this problem has been resolved, I was advised to upgrade to the latest version of Firefox from the system noticed that I was using an old. I was using Firefox 33 without major issues or problems at all. However I went ahead with the update, which gave me the 34.0.5 version. If good so far until what I went to play some of my regular TV series, I had followed with the previous version, only now he would not play at all.

I know these TV series, comming from abroad might contain some harmful content to my machine or others, but I am well covered and as I say earlier they were playing fine in the previous version of Firefox. Just earlier the same day.

I will be grateful if you could throw some ideas in this.

Concerning

J.Verano

HI Juanverano,
Is not a problem, Mode safe mode disables acceleration addons and hardware. If this continues and it is not an add on what will be the next step to try to disable acceleration:

Try disabling graphics hardware acceleration. As this feature has been added to Firefox, it has gradually improved, but there are still some problems.

You will have to perhaps restart Firefox for it to take effect, so save any work first (e.g. you compose mail, documents online that you are editing, etc.).

Then perform the following steps:

  1. Open the Firefox Options (Preferences on Mac or Linux) as follows:

    • In Firefox 29,0 and above, click on the menu button

      then select Options Preferences on Mac or Linux, or Windows.

    • In 28.0 Firefox and earlier versions, click on the Firefox orange upper-left button, then select the 'Options' button or, if there is no button up Firefox, go to tools > Options.
  2. In the window of Firefox Options (or preferences), click on the Advanced tab, and then select general.
  3. You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.
  4. Now restart Firefox and see if the problems persist.

In addition, please check the updates for your graphics driver by following the steps in the following knowledge base articles:

This solve your problems? Please report to us!

Thank you.

Tags: Firefox

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