High CPU usage by "System outages" and missing keystrokes in IE on all new HP laptop 15-r085nd

I recently bought a HP15-r085nd (Win 8.1 with Bing), and right out of the box, I encountered this problem:

After the awakening of the mode (usually after the first time to wake from sleep mode, but always after the second time), the process "System outages" has high utilization of the processor, up to 45%. The laptop then responds very, very slow. In addition, in Internet Explorer (but only in Internet Explorer, it seems!) strikes are missing out.

I tried the following:

-Implementation of all the updates of Windows, all McAfee updates and all of the updates from HP Assistent. No results.

-Reinstall all the drivers, no results. Windows system restore: no result. Factory reset the recovery partition: no result. Then implemented all the updates again: no result.

-J' tried to use Microsoft Xperf to diagnose the problem: it seems wdf0100.sys to blame for the high CPU usage. (In other words, if I have interpreted the results in the right way).

-J' then did some troubleshooting with Microsoft Support: they asked me to disable all startup items in the Task Manager and disable all non-Microsoft services in msconfig. The result was that the high CPU usage of "System interrupts" occurred less frequently after the first time out of the way 'sleep', but still she always had after the second time to wake off mode 'sleep'. Uninstallation of McAfee seems to have the same effect, by the way.

-J' then did some troubleshooting with the store were I bought it. They used a pilot program to install newer versions of the drivers. Also, in vain.

Then they gave me another laptop of the same model (r085nd). It had exactly the same problems. So I think that all laptops of this model have the same problem! Does anyone know of a similar case with a laptop similar?

-J' then did some troubleshooting with HP support. We have updated the BIOS (F.24), without result. We have made a few updates to additional drivers on the HP site, no results. We wanted to update the graphic driver Intel HD (sp65598), but we couldn't install it, an error message saying: minimum system requirements were not satisfied.

I hope that the HP support can arrive at a solution (they wanted to deepen this). If so, I'll promise to post it here, because it affects probably other r085nd HP as well.

In the mean time, I'd appreciate any suggestions, because I'm totally confused now. Someone at - it ideas? I will answer all the answers!

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I was contacted by HP Support again. After a new series of updates which included some updates everything new on the site of HP is solved the problem with high CPU usage by "system outages"!

We have done several updates, so I know not that exactly solved the problem, but it is those:

-New firmware BIOS: version F.33 (my bet would be that is the one that solves the problem)

-New Intel chipset driver: 1.20 (sp69575.exe)

-New driver Intel HD Graphics: 1.20 (sp69589.exe): 10.18.10.3958 (this one tried earlier, without solving the problem)

-New driver Realtek card reader: 1.20Ap3 (sp69610.exe)

I hope this helps other people with the same problem.

Thanks to the HP Support team for their help with this problem!

Moreover, the problem of lack of strikes in Internet Explorer (more use of CPU (any reason), the sequences of keys more are not registered!) still exists! I work around this problem by using Google Chrome. Again, I hope that this issue might get resolved as well! I nevertheless marks it as "Resolved" as the main problem is resolved.

Tags: Notebooks

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