Hinge broken M6 HP Envy

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• HP ENVY 1090ee 6 - left hinge broken

  I bought HP, Acer, Lenovo and Asus because I thought that the only thing that HP offers each time, is of exquisite build quality. However, today, I was met with a surprise. The left hinge (one near the power button) has apparently unravel, as if on its own.

  Surprised as I was, I contacted the technical support. Surprise, Surprise, my warranty information is wrong. Ive lost out on half a year warranty services.

  FLASH BACK: DUBAI - laptop bought on 3 February, 13 - great expectations.

  SKIP TO PRESENT: INDIA - lost hinge broken and guaranteed.

  Then I took a deep breath and open the HPSA faithful once again, inform the specialist my "fake date of purchase" (note that I am in India at the time). I am informed by the technician that I have 'support of the HP tech to the Arab Emirates UNITED to rectify the problem. '

  A STRIKE.

  Thus, everyone knows how 'good' the guarantee are services in India. I remember having an old all-in-one HP printer. The printer does not work, so we took to the "authorized" HP nearest after-sales service. The first day we went, we were not given any "service". The next day we went, that they claimed THAT NOTHING under the guarantee it covers. They could be right, but oh well, we paid for rectification.

  So now I feel like its going to be a repeat of the last time. And it's funny, because I found a large NUMBER of people having the same problem. I don't want to support the customer, waste BECAUSE I SAW them HELP OTHERS. The sad part is that these people are mostly from the States.

  Maybe its not justified, but it always seems like the developing countries get the worst of both worlds. We are the highest consumer population, and yet we get the inflated prices (I know are due to many factors beyond the control of the company) and poor service.

  I can't believe that there is not a single HP to Mumbai service center is, well, purely HP, and not a 3rd party "authorized dealer". I suppose that can't do anything on this subject and maybe as I write this in vain, but if someone is listening (or reading), may I suggest at least to have a third party service center. This will help a LOT.

  I hope someone can help me.

  AK

  

  Hey anand602,

  I'm very sorry to hear that you are experiencing this issue. I forwarded your case to the appropriate Department. You should hear from someone via private message in the next 24 to 48 hours.

  To check your private message, connect on HP forum. There will be an envelope at the top right next to your username.

  

• HP ENVY Sleekbook 6 t-1100: hinge broken without repair option

  I had my sleekbook for over a year now and yesterday when I went to open up the laptop the right hinge broken the screen and the bezel popped. I've always been very careful with this laptop and never fell. I looked online for a solution that I could buy, and everything I see is drill holes in the back and put on nuts. I don't want to do that. Help, please!

  Thanks in advance for any help!

  Daniel

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about it here.
  Thank you for visiting the Forum from HP Support.

• Plastic 6 1012 broken screen HP Envy near hinge

  My 6 1012 HP Envy also broken left hinge, the laptop is already out of warranty.

  I noticed that I'm not the only one having this issue on the discussion Forum.

  Then HP always fix this?

  Hi Knfelike,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• HP envy 6 right hinge broken

  Hello!

  If the tale:

  I bought my computer hp laptop envy in January 2013. I had no problem with him until the end of 2013, when the right hinge began to get stiff. He finally cracked the monitor in February 2014. I have be it because I had left no guarantee.

  Another thing I also noticed was that the laptop couldn't use the GPU radeon 7670 m more after the incident. I ran several programs with high performance and dxdiag shows setting the intel processor is used. This can also be considered bad performance.

  Now, I have discovered that the hinge seems to be a problem of structural with computers laptops hp and people received free repairs from the company. I live in Finland and would like to know if it would be possible for me also. It would certainly be better my image of HP, if the laptop has been fixed.

  I asked what your issue escalated.  Someone will contact you soon.

  This does not mean instantly.

  Please be patient.

• HP Envy 17: HP Envy 17 left hinge broken

  Today, I opened my laptop and the left hinge broke. I posted elsewhere in these forums.

  Not a happy camper right now.

  I had with HP customer support with the help of mods/admins here. Because my laptop is out of warranty, I had to pay for repair.

  I didn't have to pay because this seems to be a major problem, but also I didn't take it to anyone. In addition, everyone wanted to double that asked the HP.

  They charged me $178 give or take a few changes. I was surprised when I came back. Not only have they replace the hinge, they also replaced the upper and lower the machine sections. They also found another problem at the level of the material and that fixed too, it is nothing to do with my problem. Basically, they checked the entire machine even though it was just a hinge.

  I was very angry when it happened, but am quite happy with the results. Of what I was said, since HP went completely through it I can actually restored coverage, for a price of course.

  The laptop looks great and works great.

  Thanks for the support of the HP team.

  This issue, therefore, and must thus be recognised as SOLVED!

  EDIT: When CS calls you, let know them to look in the forums for this issue. Some there is not aware that it is a recurring problem.

• HP ENVY m6-1178sa: broken hinge of m6 HP Envy

  Hi, I've had this laptop for a while now and is out of warranty, but my hinge is now to the point where I have to close it very slowly for fear of breaking the screen. It is mainly the right hinge but the left is showing signs of that also. could you please tell what you, or else I can do about it because it's obviously a design flaw that was never really given on.

  Concerning

  Gerald

  @Fracas

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• Hinge broken on my Satellite U840W

  Hello

  Any who have experienced problems with Satalite U840W broken hinges.

  My hinge broke 2 weeks before the laptop was 6 months.

  Toshibe service won't change it under warranty, even laptop have not been abandoned or in our treated means - normal opening and closing. Laptop is more or less without stain.

  I can see in several forums that there have been previous problems with hinges satelitte, but cannot find any information on U840W.

  Thans for all assistance.

  Gert

  > I see in several forums that there have been previous problems with hinges satellite, but cannot find any information on U840W.
  Occasionally someone reports on these issues, but on this forum, I think you're the first person who has this problem with the Satellite U840W. To be honest I don't know what to say on this subject.
  I understand you, but service must follow the rules defined by the manufacturer of the laptop. If there is not any general problem with hinges on certain model of laptop, I imagine that they are skeptical about it and do not want t in the case of warranty repair.

  Now, this is a bit complicated. Have you wondered how you pay for repair?

• satellite 1110 - right hinge broken

  Hello

  recently I discovered that the right display hinge is broken. This is why I can't close the lid. Is it possible to get a toshiba spare part to repair?

  How it would be approxmatelly if I bring it to a service partner?

  Thank you

  Christoph

  Hello
  I put t know what that part cost if you order from the service partner, but you can contact the ASP and ask for the cost.
  There is a link for a right ASP:
  http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

  In addition, he was able for me to find a site that has information on the part of research:

  http://www.sparepartswarehouse.com/Toshiba, Laptop, K000833740.aspx,

  Good bye

• hinge broken

  Anyone know where I can get a replacement for a J6480 Officejet hinge. The right hinge broke the other day when I went to repalce the black cartridge and now I can not close the top of the printer completely. Luckily the broken hinge has not affected the operation of the printer, but I wish I could close the top completely.

  I'm sorry that you're having a broken hinge. This seems to be a hardware problem. You can contact the Support of HP (1800-474-6836).

  This hinge is not a replaceable part. I read the forums and the post of other clients who have recorded or fixed hinges together and everything works perfectly.  I DO NOT PRETEND THAT YOU DO. I would prefer that you contact technical support, but it is until you decide.

  If you have any questions, feel free to ask.

• Hinge for the HP ENVY dv7 problem

  I bought a HP ENVY dv7 two years December 6, 2012.  I don't really know when this hinge problem started, but when I saw the first time I've been a bit supprised then ignored it, thinking it was no big deal. But then he began to cause more problems than time and whenever I opened my laptop, problems such that the angle of the face has been slowly poping up and the window too.

  I now could push corn on the backs of the part to place when never opened the laptop and the part comes out even when I close, so I would it push in place.

  Last night, I discovered that the rear corner detached reveling inside the laptop when closed. I found the piece broke not for long. I think the part that is interrupted when I was placing the laptop inside my bag.  On a side note, not once I have droped laptop.

    

  Piece                       Side view                                                                                                         Back View Closed

  Is there anyway to fix my problem of Hindge?

  In fact I recently fixed it my self...

  I guess the screw jumped and it is the only screw that holds one side of the hinge in place.

  I just replaced the missing screw with one of the screws in back and it's been fixed just like new. Well other than breakage of exhibits... I also noticed that the other screws were not tight all the way.

  I hope this helps.

• If defeated by the left hinge - TouchSmart from HP ENVY 17 - j005ea Notebook PC

  Hello world

  Recently, when I opened my TouchSmart HP ENVY 17-j005ea book I noticed that the case falls apart.

  I had the computer since December 2013.

  Can someone please help?

  Thank you

  

  I managed to fix it myself, without the help of HP.

  I removed the rubber foot near the left hinge where the case came out and found that the screw had worked loose causing the case to open it. I put the screws in place and the hinge works perfectly.

  I am currently looking ways to prevent it from happening again.

  Kind regards

  Big_Ago

• Hinge broken laptop?

  Awhile back one of the hinges on my laptop broke, causing the screen to be more easily knocked down or drop it on my fingers. The laptop itself went very well, so I have tolerated the broken hinge. However, recently the same as that of the other side also broken. Now my computer screen balance not yet right. I have to use it with the screen leaned against a wall or a stack of books. (Note, this is the hinges outwards on both sides that are broken).

  What address should I send it in and computing/how well done, it cost to get a problem like this repaired? Is a solution like this even possible?

  It will cost more that worth the more likely.

  You'll have to contant HP for a quote. It's probably going to be $ 400?

  If you have a dv9000, he very probably still covered unde the extension of the warranty.

• Hinge broken laptop HP jealousy

  Both hinges broke on my HP Envy 13: 2000 spectrum model.  The left hinge broke several months ago I was using as a desktop computer by it moving and carrying only when absolutely necessary.  The right hinge broke this morning and now the screen does not remain upward without outside help (currently using a stapler in vertical position and weighted tape dispenser).  I LOVE this laptop, the size, the weight, the processing speed are in circulation, but the issue of the joint is making it virtually impossible to use.  Thanks in advance for your advice

  I suggest that get you in touch with Jeff at HP, he has helped me sort out my sleekbook that was out of warranty got it repaired at the expense of teir and they organized the collection and return.

  I hope this helps.

  [email protected]

• hinge broken on HP Pavilion g6

  One of the hinges on my laptop is broken - it is hung at the present time, but will not last much longer.  Anyone know if it can be replaced, where can I buy an on and offer a repair shop?

  Yes, the hinges on the laptop can be replaced.

  You can find the parts on Ebay. I just searched, 'HP G6 hinge' and he raised several inscriptions from under $10 BIN. Most of the shops but will want to purchase parts through their good.

  If you are so inclined, you can find some tutorials well written online that will guide you in the process of replacing the hinges yourself, but it's rather intensive work you will need to remove the palmrest Assembly and the strainer to change out them properly.