his intermittent on laptop

I'm not savvy in computer science. Have a HP newish laptop (windows 8) and for the last 3 weeks have had problems with the sound. I connect, listen to something, then check emails, go back, and sound stopped working. I reboot, and it works. Then it will go down new. Surely, I wouldn't have to keep restarting the computer every time I want to listen to something! Very frustrating. I did various sound tests on the device and whenever it is said the speakers work... but they are not! Help!

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

When windows has reloaded, use the Recovery Manager to reinstall your original IDT HD Audio driver as it is stated in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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