his Pavilion dv7-6b55dx suddenly stopped working

the sound on my Pavilion dv7-6b55dx has suddenly stopped working. External speakers work not at all and has failed the test tone. The headset works sometimes - for ex: I can play the same youtube video and audio work once and then again not at all.

HP support system had run the updates from the previous night (I turned off computer later) so I wonder if this could be a problem?

have audio beats and OS is Windows 7.

Thanks for any help.

Click on the link below. Enter your product number as that indicated on the Service tag on the bottom of the laptop (can be under the battery). You can also get the product number by pressing Fn + ESC key. After you enter the PN, click Next, then choose the software & Drivers.On the next page use the menu drop down to select your (probably Windows 7 64-bit) operating system. A list will fill with the drivers. Download & save the last Audio driver.

http://h10025.www1.HP.com/ewfrf/wc/siteHome?cc=us&LC=en

Go into the Control Panel, programs & features - software uninstall IDT. Reboot the laptop and install using the downloaded file.

Tags: Notebooks

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