Ho Deskjet 2542: printing from MS Office 2013

I have cannont impression of MS Office 2013, Word or Excel.  Can print from Internet sites.

Hi @kathyr50 ,

By your post, I see that you still have problems printing from office 2013. I would really like to be able to help solve this problem.

  1. Open the Start screen (by selecting the windows start button in the lower left corner or by selecting the "Windows" button at the bottom left of your keyboard to the left of the 'Ctrl' key.
  2. In the start screen, type "devices and printers".
  3. If the option devices and printers automatically fills, click settings at the top right and then click on devices and printers.
  4. In the devices and printers folder by right clicking on your Deskjet 2542 and left click on printer properties.
  5. Left click on the Advanced tab.
  6. Left click on new driver.
  7. When the new window driver opens just hit 'next' until you see a list of manufacturers on the left and a list of Printers on the right.
  8. Select HP as the manufacturer on the left.
  9. DeskJet 9800 select the printer on the right. If Deskjet 9800 is only select "Windows Update" at the bottom left and once the update has been completed, you will be able to select Deskjet 9800.
  10. After selecting Deskjet 9800 hit next complete the new driver Wizard.
  11. Under the printer properties window, select 'Apply' but do not hit OK.
  12. Select the general tab.
  13. Rename your printer HP Deskjet 2542.
  14. Hit OK.
  15. Finally, right click on your 2542 Deskjet one more time and left click on Printing Preferences.
  16. Left click on the paper/quality tab.
  17. Left click on the drop down menu 'Normal' for the print quality on the bottom right and change that to fast Normal.
  18. Press apply and OK.
  19. Then try to print from Notepad or Word.

Please let me know the results.

Have a fantastic day!
Thank you.

Tags: HP Printers

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