HO Officejet 4500 G510g: scanning software stops on page 2

I am using the HP Solutions Center to scan a document of several pages of B & W text to a PDF file. Whenever I try he abandoned about 1/3 of the way in power page 2 via the document feeder. Error message is «an error has occurred in the scanner software...» "Extended error code: 4, [(3,42,0)].

I restarted the program, rebooted the PC, unplugged the printer, uninstalled the software, the hardware and the downloaded and installed the software of replacement on the HP website. All to nothing does not.

Anyone know of a solution? Right now I have a large printer with a big piece of glass on top. Should have checked all the features out completely and it back to the beginning, but it's MOM and she is 88 and does not need the scanner very often.



From the HP Solution Center, click on scan a Document, and then click Change settings.

Shlect the PDF shortcut and click Advanced Document settings.

Ensure that the OCR language is defined as English and press OK, then try to scan the image and check for the difference.

If the question remains, try to ensure the DPI settings for the display of the PC are defined as 96 (100%), the software scanning HP does not support other DPI settings and can cause such behavior.

Right-click on an empty area of your desktop and click on personalize.
To the lower left corner, click on the link of the display.
In the left pane, click Custom text size (DPI).
Make sure that the DPI value is set to 100%
Restart your PC

Windows 8.1:
Right-click the background screen area, and then select the screen resolution.
Then click on 'Make text and other items more or less '.
Select "Smaller (100%). ", and then click OK.
"Note: If you see a scale between 'Small' and more ', click on the box next to"Let Me pick the scale of levels for all my views"and select Smaller (100%)

Apply the changes and reboot or re - login required.

Then try to scan and check if there is any difference.

Please let me know if any of the steps above can help.


Tags: HP Printers

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