Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery
Hola, tengo mi Suscripcion a problem with Creative Cloud, al momento los programas use sale me el message of Quebec tengo version prueba puedo hacer para el problema delivery
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
Similar Questions
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I have a Lenovo Windows 10 PC and have encountered some problems with creative cloud recently.
More important, I'm currently unable to open one of the applications. My membership is up to date when I check on the website of Adobe, but I ran into a problem where some kind of loop connection is produced, never allowing me to open an application. I used alternatives at the same time, hoping that it was a software bug. But recently, I'm only invited to use a trial version of the software and never reach the login screen after that trial is in place, as it is in a loop 'Validation of software '.
I have many problems with the Pro premier in recent months as well, but this is probably not the forum for these questions. I appreciate any direction or help get the apps don't works for me even once, I'm a bit sick of the use of Pixlr free when I paid for Photoshop.
Must what information I provide?
Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have a real problem with creative cloud.
I have a real problem with creative cloud. I bought two plan of creative photography of cloud. Then I downloaded Lightroom, but then I saw the button with the marker 'buy', what is it? I need to buy it again? Please, help me!
You only need one subscription
To cancel a see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link cat from Monday to Friday
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. " -
Problems with Creative Cloud Desktop on the migration of the old MacbookPro to new MacbookPro
It is not a question but more my recent experiences with migrating from an old (mid-2010 MacbookPro 17 ") to a new MacbookPro (mid-2015) and the consequences regarding the CC Apps.
I didn't know that he would have problems with creative cloud during the migration process (or I don't think there should be), but clearly there is something about how Adobe Connect all of the CC following your computer as part of the license agreement which means that you cannot migrate right and it will be honky dory (that's Aussie for you beauty or top notch or large if you) prefer) just like any other piece of software on my laptop that comes with a software "KEY" to the license. Every other piece of software migrated perfectly and works perfectly without having to reenter the KEYS so he beat me that Adobe makes it so damned awkward... but anyway... it is what it is. The fact that the license agreement allows you to have the software installed on 2 machines is another reason it intrigues me that you cannot migrate seamlessly.
What alerted me on an issue after that migration was that Desktop CC crashed suddenly on a cold start. So I looked at these forums and found a thread that explains how to remove Desktop CC and reinstall. It worked but later in the day after a reboot it CC Desktop crashed again. Put it back, once again failed. Discovered that the preferences Office CC file has not been deleted by the CC Office uninstall App manually deleted, empty the trash, rebooted, reinstalled and it worked. Next reboot, it crashed it again. What the...
Now I'm about to throw the laptop out the window, but it became clear that I had to remove every single application under the CC and then clearing debris NOT removed by uninstall of applications. It became a nightmare after nearly 6 hours of effort.
From 23:00 last night I gave her one last shot. Uninstalling, cleaning of CC tool, kill everything, throw it in the trash, reboot and reinstall. Sam with my fingers crossed and poof, it just. Winner winner chicken dinner. Click on install both applications LI and PS, then set the computer laptop do not sleep and stop at the bed. In the morning, she did, and after a reboot, everything is good. SO FAR.
Hope this might help someone else who is having similar levels of grief.
Chris
Thank you John, but I already figured that out as you would have assumed my post. Also, I've marked as supposed message answer because I've sung on the first sentence was that it was more a comment for the benefit of others who experience the same issue. Not sure how it has changed state is an unanswered question.
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Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina
Hi Nina,
This link might help: cloud creative activation and troubleshooting of sign-in
Kind regards
Sheena
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problem with creative cloud of emergency!
Hey I have a problem with creative cloud, I can go on it, but the apps tab is plow me download error download creative cloud so I download, but this does not make any meeting, because the app it self is plow me to download free whaaa? so I search things on OOBE & update of the application support stuff online, but nothing seems to work when I try this stuff it changes to a blue spinning download error loading thing can do everything a please help me I want to download after effects its really important and it seems that the only way is to throw away the creative cloud!
Mac https://forums.adobe.com/message/5470608 spinning wheel
-Similar to Windows https://forums.adobe.com/message/5853430
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I have a problem with creative cloud applications is not to be downloaded or updated date on my i mac, current applications, I still have work. I uninstalled the cc application and re-installed but without success, on the applications tab there is no code error only saying download error out area allowing you to charge applications call does not work... any suggestions?
Hi James,
Please follow the article: CC help | Download error in the applications tab of Creative Cloud Desktop Application to get this fixed number.
Please let us know any questions.
Thank you
Yann Arora
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Huge problems with creative cloud. I have a VIP account, 5 licenses. Everyone knows the app crashing. As a result, I lost a huge document that could potentially cost the company of thousands of pounds. (Fortunately, I had a pdf) the file is now completely corrupted. So, I try to use the cloud storage if synchronization, im told is still available for me to locally to do because im saying that this feature is sindou in 'lots', even if the website of adobe says "as a member, you have the right to download and use the new features as they are released; you get the best tools immediately "." I tried to call on the phone and if the person was very helpful, little has been identified as a possible cause. The cat twice and the best advice was to sign, and then insert it again. Please help, view of the threat to become corrupt because of daily accidents of the files is completely unacceptable. What can I do?
Hi david.leonard,
If you have CC apps crashing please consult the KB: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html .
You can ask to get a quick access to sync via this link: https://creative.adobe.com/earlyaccess.
Kind regards
Romit Sinha
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What is the problem with Creative Cloud connection update
What is the problem with Creative Cloud connection update? I tried 25 times to update, but it does not work? Can you please help?
Double-click on the creative process of cloud. which opens another window that contains a button exit.
or, click the process (to select) > click on view > click process to quit. This method brings up a window that contains the two resignation and force them to leave (in the case of quit smoking does not work).
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I have a Mac OS 10.11.4. When I shut down my computer with creative cloud still in market, instead of being launched to restart like other programs, I get a message saying "Adobe Creative Cloud is necessary to solve this problem. However, it is missing or damaged. Please download and install a new copy of the cloud creative... "It happens every day, and every day I have to reinstall CC.
If I don't let CC running when I stopped, after a restart, the screen CC is empty - and I have to reinstall CC to make it work. I tried several proposals, including ensuring that the permissions for all users are "read and write" for Adobe files and change the opm.db to opm_old.db file and restart CC. None of them have solved my problem.
Once the CC is reinstalled and I signed my account, everything works fine. But why should I do this every day?
Hello
Run the first CC cleaning tool to remove Adobe Creative cloud completely from your machine.
Use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6
Once it is completely removed, you can download the installer from the help below document:
https://helpx.Adobe.com/creative-cloud/help/creative-cloud-desktop.html
I get this error: Adobe Creative Cloud
Let us know if this helps!
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Help please with creative cloud
I buy the creative cloud two days a go
but the problem is, to my first perfect computer installed with updates (photoshop and Lightroom) etc,
but in windows, my second computer, show how to buy now, why?
I am enter whit my Adobe ID
Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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I have a journalism lab, which runs all the iMacs. Operating system is the current version, updates will automatically start. I have creative cloud installed on all 8 using materials. The license of the device does not require a login at work, but sometimes it stops working this way and begins to require a connection to open applications. I created an installer of separate license using the deployment tool that will reset the license to a license of the device. This works for a while, but fails eventually again. Rerun the tool license works for awhile, but eventually even that stop at fixing the problem.
Logging adobe user cloud then associates this workstation with the user account, not what I want.
I need to understand what causes licensing fail and require a connection.
Is there something that can prevent these machines going online?
Using creative cloud | Create packages with hardware
Material are an offering online. After the installation, the package will attempt to activate online. If activation is not possible when the deployment is due to no Internet connectivity or configuration of the proxy, packaged applications will continue to run. Apps are attempting a silent activation for seven days before they stop working. After the initial activation, computers need to connect to the Adobe servers once every 99 days
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I just changed my computer and I have a subscription with creative cloud but my online account settings now say I didn't... but I do pay by adobe lately, September 11... .so now my PhotoShop is now in test mode... I'm not sure that anyone here can solve this problem... but since I'm a member during the period of 90 days cat I don't see any other options...
Hi Mike,.
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
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The use of Lightroom Mobile is included with Creative Cloud Student and Teacher Edition?
I am registered in the creative Cloud student and Teacher Edition. However; 5.4 Lightroom on my mac has said that I can use Lightroom for mobile for a trial period of 30 days. It seems to me that my creative cloud membership allow me to use the Mobile with Lightroom. This is indeed the case?
Glad it works for some, however, having the same problem (still shows trial) after 10 days of back and forth with Adobe support - it appears LR Mobile IS NOT included with membership educational CC (not sure if buying through 3rd party had an effect or not). Documentation finally got, would have been nice if it was leaked with the release and technical support was aware - would have saved me many hours of troubleshooting.
Good luck with yours. Link to documentation below.
http://helpx.Adobe.com/Lightroom/KB/Lightroom-mobile-available-education-memberships.html
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Download Photoshop with creative cloud...
I'm trying to download Photoshop CS6 with creative cloud, after buying the version full creative Cloud. However, when he takes me to Adobe Manager it says Photoshop is "up-to-date" and does not allow me to click on the option 'install' like the others. I downloaded and did a 30 day trial on Photoshop CS6 before, so don't know if this has affected the installation. I'm also not sure if I'm well connected with the creative cloud, after the purchase of creative cloud Tuesday, April 2. Like when I go to the order status it states that it is shipped and with the option 'Download', which takes me to the Adobe Manager, where I then faced with the above problem.
Please tell us how I can solve this problem and download / install the full version of Photoshop CS6 on my Mac.
Thank you
Rachael
Hi Rachael Davies,
Please follow the KB: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html .
Kind regards
Romit Sinha
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