Holiday by the IPCC

Similar Questions

• I can't uncheck the holiday in the United States and so I can no longer see my events?

  I had a problem syncing my calendar Pro Macbook and looking for a solution I opened the window on the toolbar.  I noticed "Holidays in United States" was not checked, so I checked it.  Now my calendar shows only the holidays and no event.  I tried unchecking it, but it won't let me.

  When I left calendar and reopen it opens with all my events and then quickly returns to vacation in the United States calendar and I see nothing else.

  There is no list on the left side.   I am running with the latest version of El Capitan.

  TOPCOP,

  Where exactly did you check "vacation in the United States? There is a choice of the user in calendar > Preferences... > general > "see holiday calendar the" selection.

  In order to view the list, select Calendar > view > 'Show calendar list.'

  It may also be useful to select/Disable-choose "show all the events of the day."

  

• 7.0 the IPCC does not not with antivirus

  Hello

  A few days ago, McAfee anti-virus has been installed in a Windows 2003 server in which IPCC 7.0 runs. After installation, the application went down, so we pulled out the anti-virus, rebooted the server, and then the IPCC went up.

  Windows administration team wonder what records should not be checked by the antivirus, so he's not kidding with the IPCC.

  Do you know where can I find this information?

  Thanks for your help!

  Hello

  With IPCC 7.0 you must use Mcafee 8.0 versions / 8.0i / 8.5I or 8.7i according to the following link

  http://www.Cisco.com/c/dam/en/us/TD/docs/voice_ip_comm/cust_contact/cont...

  It is not necessary to exclude all files, if you use one of the above that these are tested and supported.

  HTH

  Manish

• The IPCC CCM failover

  Hi Pros,

  How can I make the IPCC emergency failure to CCM? My IPCC has an application & a few drivers 999000. Now, in the case that IPCC server crashes, I need direct calls to agents using hunting. I understand the calls would be transferred to the office of agents in the preliminary round.

  I need to know is it possible & how I can enable it.

  I use IPCC Express 4.0 Enhanced & CCM 4.1.3

  Kind regards

  Pratik

  Do no answer to the way point go to the pilot number. So, basically it means that if the IVR RP application fails, then the group will kick in. Looks like you already have the huntgroup

  Please rate of messages

• Confusion on the CRS and the IPCC

  Hello

  Can someone tell me what the difference is when between CRS and IPCC express. I think they're both packages of programs. IPCC express includes CTI ACD IVR but CRS includes IPCC IQM IVR. is this correct.? CRS includes a version of the full IPCC?

  CRS = IPCC Express.

  Cisco crossed a few names of marketing before arriving at the IPCC Express.

  IPCC Express has 3 levels of functionality controlled by licensing:

  Standard - full IVR/ACD... call base and collect.

  Enhanced - Std more skills based routing and much more

  Premium - integration Std, Enchd, as well as DB for self-service applications (think Bank on the type of phone apps).

  -Jon

• Recover password of the IPCC business database officer?

  Hi, I'm looking for a way to read the password of the agent of the IPCC Enterprise directly to the Person table.

  The password field is encrypted, someone knows the encryption algorithm and key?

  Thanks in advance!

  I don't know if you got the answer to this question, but there is no any way to decrypt the password of the agent. The product uses a mechanism of one-way hash when the password is first created and stored and it is checked each time.

• Deployment of high availability of the IPCC 4.5

  In a future HD architecture implementation, the voice service will provide CallManager 5.0, that will integrate with 4.5 of the IPCC. 4.5 (required with 5.0 CM) IPCC does implement a high availability. How can we ensure that technical support continues to operate if the IPCC goes down? One possibility might be to configure CM such that if the IPCC goes down, all the number of help desk calls are automatically and immediately headed to a group (which includes all extensions help desk). This redirection can be configured in CM? Is there a better option?

  Thanks in advance,

  SB

  This is your best bet. On the road Points for your call center just put the call before busy, no answer and failure to the fighter pilot. Thus, when the IPCC Express Server is down it will sent to your fighter pilot.

  Please evaluate the useful messages.

  adignan - berbee

• Laptop user moves between 2 servers the IPCC CAD problem

  Call unique Manager cluster 4.02 SR1, separate the 2 servers of the IPCC (3.5 (3)) are installed, one in each building. 100 MB ethernet between the sites.

  I have a user that moves between the 2 buildings. They have the installed CAD. How can I get the CAD turn to the IPCC correct server when the user changes buildings? Is there a. INI file that could be exchanged with a batch file or is it a bunch of registry entries that tell the CAD which server of the IPCC to connect to?

  We do this from time to time, when you work with different clients. Assuming you have the same exact versions of software, which you say that you don't have, you can do it with only changes in registry. You must exchange the content of:

  Setup HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\Site

  and then run the agent. You can pick up the right CAD clients installed registry values, or you can get them on the respective servers of IPCCX who have exactly the same inputs in the same places. Use the registry editor to export the contents of this key in a file, their two servers or two customer installs. Give these two .reg files to the user.

  Just a double click on the .reg files in Windows in the local registry (after confirmation), is important to crush what is already there. Then start the CAD and he will speak to the good LDAP directory and the server IPCCX.

• The IPCC Outbound Option time zone setting

  Hello

  Option out of the IPCC, how can I set time zone for each customer record?

  I might be able to set the GMTZone and GMTZoneWOrk fields in the DB Dialing_List to set the timezone for each customer record. However, if I want to import a list of contacts file(CSV or fixed) using the function to import the Option out of the IPCC and the request function rules, how can I set the time zone in the file list of contacts?

  Have you had a glance at the documentation online for outgoing messages of ORC?

  Fundamentally, the outbound dialer uses the table Prefix in the region. The region and area prefix tables are configurable to the ICM Admin workstation.

  The prefix of each region has the zone attribute. If the Dialer is a region with the x prefix match first digits in the phone number, then time zone that is used when you place the call.

  There is a mechanism for bulk load the prefixes of the region in bulk insertion tools.

  The IPCC system comes pre-loaded with a set of prefixes of the North America region.

• Integration of the IPCC CRM and third party

  Hello

  We integrate a CRM (opencrm) software with the business of the IPCC. How is it possible. I know that cisco has provided plugins for CRM, but not for this one. is there a way for the integration of the two? or is there a workaround or we are ristricted to those specified by Cisco?

  Thank you

  Hello

  You can use the OCX and Java libraries provided with the Toolkit ICT Cisco. With these libraries you van do the integration, but be aware if the CRM allows the use of libraries.

  In this way, you may need to set, but the integration you need might be esay to make.

  For a complete description of the API, take a look at this link:

  http://www.Cisco.com/univercd/CC/TD/doc/product/ICM/icmentpr/icm70doc/ctidoc7/ctios7d/cti70dev.PDF

  Hope this helps,

  Juan Luis

• How to add additional licenses of the IPCC 6.0?

  I have 6.0sr8 of the IPCC in production with outgoing Option (Dialer). We are looking to add a few officers of the IPCC and Dialer ports as well. Can someone point me to the right document or the steps involved in this process?

  Really appreciate your help.

  Thank you

  Sulabh

  Yes, it's true, but to buy the licenses added to be in a State of "legal".

  Kind regards

  Juan Luis

  (Please, note the useful messages ;-))

• 3rd party IVR on the IPCC system

  Can I install a VRU PG in interface with a 3rd party IVR on a stand-alone server and use it with the system of the IPCC or am I going to use enterprise deployment? I have an IP - IVR for Files

  You will need to use the enterprise deployment to use 3rd party IVR. The deployment of the system of the IPCC is very CallManager/IP-IVR specific - it can even use Cisco Voice Portal.

  If all calls must go through 3rd party IVR before arriving at the IPCC, there may be other options for these calls handled, such as terminate your RTC on the SVI penetration or routing calls through the IVR using intellectual property, although you'd invariably end up with some call tromboning using these methods.

• Add the new Application. 4.0 (4) OF THE IPCC

  I try to add two new applications for my express box of the IPCC; Here's what I did.

  I created two new applications, said the two new corresponding Scripts and adds an extension JTAPI to each application. In my script of IPCC main that I put it when someone makes a certain selection, it is assumed the pass to the new application JTAPI extensions, updated all scripts and applications. This is not the case. I tested each application manually by calling the associated JTAPI extension and they work. The line that I use in the main script is "redirection of call (- trigger Contact - to"8782"). What Miss me?

  If a refresh is not up-to-date, I don't know what to say. Looks like this has not only to take the update. How do download you the new version, check-in directly in the repository or download it via the website? If you did it's a way he try the other. Is it possible this is a variable parameter? You manually set the value of the application page or simply in the script?

  First thing I would do, is re - download the thing and then run a responsive script after refreshing everything to make sure that its running the version you just downloaded.

  Good luck

  Jim

• What are the permissions to the supervisors in the IPCC Express?

  What are the permissions supervisors have in IPCC Express? The client wants to know if we can set permissions for supervisors as a Multi level admin for the call manager.

  Hi Chuck,

  Adding a user as a supervisor by the IPCC allows them a login to the http:///appsupervisor page. As far as I know, you cannot restrict access more far. If you make reference to what the agents/csqs they may see, then you can divide them into teams and only associate the supervisor access to the specific group of officers/csqs. Moreover, I think that we work for the same company, do not hesitate to these question directly. Nice to see you here on the forums.

  -Chuck L.

• Using Script of the IPCC

  I have a script I want to add for example press 1 for HR and the caller can press 1 to transfer to HR number. I don't know much about the scripts and I'm having a hard time finding a way to do this from the documentation. I have IPCC Express 4.0. Help, please

  You can use the step of "Menu" for your condition. The selected line in the menu you can add the wav file say "press 1 for HR.

  After selecting the script given in the application of the IPCC menu you will get the option to add the Extn.Since HR the particular string is specified as a parameter, you can change the extn of HR in the application of the IPCC itself menu no need to modify the script.

  HTH

  Arun