home page does not appear my account and I can't access my account.

I have win 7 home basic 64-bit, initially, the use of the Welcome screen to display my user account, but later when I tried to connect, it connected me a temporary account, continued for two three days and now it displays any other account except for the guest account and an empty account named "other users". When I tried to connect to my account through the "other users", it did not. now, I can only use the guest account. I tried to open new account, but nothing helped. Please tell me what can fix this...

Hi, Tanguy,.

I see that you can not connect to your account. I'll help you with this problem.

1. What is the brand and model of the computer?

2. what security software is installed on the computer?

3. have you made changes on the computer recently?

4 is the computer connected to a network domain?

5 do you have administrative privileges on the computer?

Method 1.

Start the computer in safe mode and check.

Advanced startup options (including safe mode): http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

Method 2.

If you are able to connect in safe mode, and then do a virus scan.

You can run the Microsoft Safety Scanner to make sure that the computer is virus-free.

Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

Method 3.

I would like to create a new user account and check if that helps.

Create a user account: http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

If the problem does not occur in the new user account, you can transfer the files from the damaged to the new user account by using the article user account "difficulty a user profile is corrupted.

Difficulty a user profile is corrupted: http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

Let us know if you need assistance.

Thank you.

Tags: Windows

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