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• BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

  HELO everyone

  I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

  It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

  During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

  Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

  Thanks to you all I'm waiting for your helpful solution.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Blackberry Bold 9930 update failed and the software does not load

  I have a Blackberry Bold 9930 and yesterdasy I received a msg saying to upgrade to 7.x software Blackberry. I followed the instructions (takes too long like 2 hours to download) and then. Big mistake because it cooked my phone. It seems that when you upgrade, the upgrade process goes thru, but stops after the time zone to restore the process and reports an error 602 with a reset button to reset your database. The reset button does not work and I restarted the phone to restore the db. At the moment that it restarts, launched the process, and even once, it failed after the msg indicating time zones (100% and overall restoration treatment 7%). Zones roughly completed, but then I got a msg saying I wandered 602 belive. On all courses was about 5 to 10 percent. Now my phone is undesirable because it does not restart. Verizon says they have a large number of phones across the country, but BlackBerry says it's a matter of Verizon...  Someone at - he already heard of this I am now without such a 4 days while I get a replacement Friday because of the holiday...  I am not very happy as another question, I found - during the upgrade process it used the cells instead of my wirelss home network to download the software and it really took about 2 to 3 hours, then another hour before it failed during the upgrade process. So about. 3 to 4 hours to play with an upgrade yesterday.

  Thank you

  Rich

  Hello merlin02131

  Welcome to the Forums of the BlackBerry Support

  Sorry to hear about the problem you are experiencing during the update!

  But you can still use Desktop Software for the update process, personally, I prefer never to do an Over the Air update. I think that something has gone wrong with the update process and thus you encounter this error 602.

  You have a backup of your device, or using BlackBerry protect for the backup?

  If you wish you can try several method to recover your device of this error, all you need is a PC and an Internet connection active. But attention, this method deletes the data user in this device. This is the Knowledge Base to follow:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  Additional information:

  KB29237 : "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7

• BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

  Hello

  Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

  The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

  I tried to use it without the SIM card, has not changed anything.

  My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

  Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

  Info on the device

  Your operator: SFR (French)

  Model information and the version of the OS: Blackberry Bold 9900

  7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

  Apps and free space

  Nothing to do with the battery, he pulled out several times has not changed anything.

  Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

  Unable to get much information because it maintains close and restart...

  The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

  What is worth a thousand words

  Sorry no picture and I don't think that a photo would be helpful...

  Thank you very much in advance for your help.

  SIM of the France.

  Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

  If you want to proceed, then please follow these steps (PC, not MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package you want for your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

  1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  2. KB27956 How to recover a BlackBerry smartphone from any State
  3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!

• Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

  Hello

  I hope one of you whistle may be able to help me.

  I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

  Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

  App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

  (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

  He said: I'm running the latest version of the software, so I don't understand what is happening.

  I rebooted several times, no luck.

  I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

  No matter what valued Advisor,

  Thank you!

  Hi Mononoke,

  Cause 1

  4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

  Resolution 1

  The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

  1. Open the BlackBerry browser on the BlackBerry smartphone.
  2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
  4. Check that BlackBerry App World is located on the home screen.

  Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

  The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

  For more details see the KB articles below-

  • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

• BlackBerry smartphone Blackberry Bold 9900 1 - can't compose sms :(

  Hello

  I just bought a 2nd hand blackberry "bold" 1 (9900) and I realize that I cannot receive sms but I can't compose sms / sms response I receive.

  I push the "blackberry" icon and note that the sms 'dial' does not exist here. "" "So, what should I do to recover the ' compose sms ' so that I can dial / sms response?

  pls... I need help...

  TQ,

  Tasha

  Hi virgogurl88tasha

  Welcome to the Forums of the BlackBerry Support

  Have you tried the same SIM card on another device to see if you are able to send SMS? If you have a first then make a complete backup of your device using the BlackBerry Desktop Software, then back to factory setting to avoid any IT policy as a device, consult this Knowledge Base to help:

  KB12487 : How to backup BlackBerry smartphone data using BlackBerry desktop software for Windows

   

  Then try this:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

• BlackBerry Smartphones Blackberry Bold 9000 used to synchronize via USB

  My fine version 4.6.0.12 installed blackberry Desktop Manager software, but it used to sync with my BB 9000 via a usb cable. I have Vista with SP1. After that I connected the device to the USB port of the operating system installs drivers BB and fails to install blackberry. If I log in as mass storage works fine, I can see the device and its data. Any ideas? I can't find a USB driver for the BB 9000

  Thanks for the reply:

  When I connect via USB the BB Bold 9000 to the windows computer fails to install a driver for the Smartphone "Blackberry" in windows update detects a driver, downloads the driver then come back with a message that there is a problem installing this driver contact manufacturing.

  hope that helps

  concerning

  Jorge

• Smartphones blackBerry "BOLD": cannot open attachments to emails or send emails

  I have the "BOLD" and it works very well for a month. Then, I got my Peral (an old that I dropped in the snow) to finally turn it back on and used the Fund Manager to transfer my contacts and settings of my "BOLD". Once I did that I can no longer use my "BOLD" to send emails or open attachments to emails. I get e-mails very well however. When I try to open the attachments I get the message "cannot perform more demand. Service book information not found ".

  First of all, what is the book of service? because I saw another post saying try to reset but I don't know how I could go about this.

  Secondly, any ideas on what I could do to make it work again? Is there a system restore? Or restore default settings to get rid of the changes I made when you use Desktop Manager to update my settings?

  Thanks for any help!

  Hello

  On the Blackberry will first of all for advanced options options-host routing tables-press menu key and select Register now.

  You will receive an activation message. You are now properly registered with the network.

  The next thing is to send service directories. A service book contains information that configures the interaction between smartphone BlackBerry with the BlackBerry Infrastructure. It also allows specific services for your BlackBerry device.

  In the Blackberry, use the email Setup icon and log in with your username and password and send service directories.

  The attached link has pictures to show you how. You will receive an activation e-mail for each account that you have configured on your device.

  You should now be able to send and receive emails and open attachments. Test it to make sure it works.

  If you find that you can send and receive but not to open attachments, the second link will show you how to reset

  your Blackberry attachment service.

  Thank you

  Bifocals

  Don't forget to adjust your thread.

  Put the check mark in the green box containing your answer! Thank you

  Service books

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15402&sliceId=SAL_Pub...

  Spare part if necessary difficulty:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB04279&sliceId=SAL_Pub...

• Smartphone blackBerry BOLD 9790 CHARGER

  I need urgently buy a new, original charger Blackberry Bold 9790

  I live in Warsaw, Poland.

  Can anyone help please?

  You can buy an Orange store, or even Amazon?

• Disable touch blackBerry Smartphones BlackBerry Bold 9900

  Anyone know how to disable the touch screen on BlackBerry Bold 9900 feature, thanks!

  Hello shaohua

  Welcome to the Forums of the BlackBerry Support

  Sorry, you cannot disable the touchscreen you Bold 9900. Why do you want to turn it off, you encounter any problem with it!

• Download blackBerry Smartphones Blackberry Bold 9900 problems

  I have a Blackberry Bold 9900, & I'm unable to download files from the internet. My BIS is enabled. If I download a file, it downloads very slowly & always get an error message. Whenever I have download. Is there a problem with my phone, or is the problem with my service provider.

  1. Open your browser > Options > scroll down to clear the cache and history.
  2. Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.
  3. Now after restarting, try download again.

• Smartphones BlackBerry BOLD 9650 Internet blackBerry problem

  Mr President.

  It's lalit sharma. I have a BlackBerry BOLD 9650. I want to start the BlackBerry services on my mobile. I have an airtel connection. My internet works do not please help me.

  Hello laiitlap,

  Welcome to B; ackberry community,

  To launch the Blackberry Internet Service it need you a Blackberry data plan so that you have to contact your Service Provider Airtel, contact your carrier and choose the package that suits you.

  Good luck.

  Prince

• BlackBerry Smartphones Blackberry Bold 9900, unable to scroll down

  I had this problem for several weeks now, I tried to look at the forums but I was unable to find a decent solution for the issue.

  I can't scroll downwards or upwards using the trackpad. I did a diagnostic self test and the trackpad seems to work very well. I can see the icons highlight that I move the trackpad on the left, right, up and down, but as I move the cursor to the bottom, the screen doesn't seem to follow. I tried to do a battery pull, increasing the sensitivity of my trackpad, factory reset but none of these work. If I try to manually move the menu down using the touchscreen, it works but is extremely laggy. I don't have a lot of apps on here apart from the standard applications that is pre-installed, and I downloaded Facebook, twitter, and natwest.

  Any suggestions?

  Phone: Blackberry Bold 9900

  Software version: 7.1.0 Bundle: 2061

  After messing around throughout the day yesterday, I managed to make it work.

  Here's what I did in case anyone has the same problem.

  First of all, I did a factory reset, remove all applications and settings. Then I connected the phone to my computer, installed office program and installed the older version of the OS on my phone. It did not always work, so I restarted the phone in safe mode. The problem had not been resolved, so I gave up. After its return to the phone after a few hours the problem seemed to have smooth itself out in safe mode. I kept the phone on the older version so I hope that the same situation from happening again.

• BlackBerry Smartphones Blackberry bold 9780 need help

  Hello I have a blackberry bold 9780 "BOLD" and I have a question to adapt the protections of a bb bold 9700 to 9780? or applies only those of the 9780

  Sorry I HAV used im translator is not good in English

  XXX (L)

  The only difference between the two is what is inside of them.  Otherwise, they are both the exact same size so anything for the 9700 will work on the 9780.

• HELP blackBerry Smartphones Blackberry Bold 9650 GMAIL EMAIL CONFIGURATION

  Had to withdraw from my old Blackberry Bold 9650 for now and I try to add my additional email accounts. I had no trouble to add my hotmail and yahoo but it keeps giving me an error when you try to add my gmail accounts. The error indicates "address incorrect email or password. Check your email address and password. If the error persists, contact gmail.com"I tried this, without exaggeration, about 50 times. I have same triple checked that I put in the correct email and password using my laptop and it does not work on my phone. Help, please!

  Sarah

  sarahmoss09 wrote:

  I went to the page you suggested, but it does not show how to get the password to specific app pulled up on my phone?

  Did you read the article? the link is there. Turn on 2-Step-Verification and visit your passwords App page