Horizontal lines after turning on my Satellite

Sometimes when I turn on the laptop, it happens with a lot of horizontal lines and worsens. If I press the specific keys on the left side of the keyboard, the lines disappear and may disappear completely and no return, but most of the time they come back when I remove my finger from the key.

I did restore of the system a day ago and lines temporarily disappeared but now they are back and would not go. Now, they have disappeared randomly. Is it a hardware fault?

If Yes, can someone help me contact Toshiba in Spain I've tried to communicate with them and AI? I had no answer. AI? ve only had my laptop a month and I feel unlucky that each computer AI? ve got, won't. But this time, we have 3 years warranty snack.

Thank you
Sam.

Hello Sam

Try please connect external monitor to your laptop. FN + F5 key combination to switch to the external display only. Please watch carefully if the problem persists and let us know. We will continue our discussion after your next assignment.

Tags: Toshiba

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