Hotmail password reset problem

I need help big time! I need to reset my HotMail password. I went by 'ask' for help without solution! the I send all the necessary information to get a link to reset the password of Hotmail and it does not work!  I've been througth this before and thought that I had solved! (of course I didn't write about how I solved!)

any easy quick suggestions?

Hotmail & microsoft, sites you will need to install .NET password & together

to use youre user account in control panel/user accounts. Select the association .NET.

In addition, microsoft uses a passport account, download the info at this link.

http://support.Microsoft.com/kb/277759

Tags: Windows

Similar Questions

  • How can I find the private forum that was set up for me about my hotmail password reset problem?

    You have found the information I sent to reset my password to be insufficient. I need to give you additional information you need, but the link you sent to your email address doesn't seem to take me anywhere where I can do.

    In addition, some of the information requested was for my credit card, but I'm using a free account and I guess I don't need to present this type of information. Is this correct?

    Hi Daniel,.

    I know not who talk you to or by what method (phone, online, email, chat,...), or how it started, but I strongly suspect that is NOT anyone of Hotmail and you should stop communicating with them and providing personal information any more than you already have and immediately delete all emails from them and who come in the future and do not go to all the links in the emails and do not open attachments to emails.  I'm almost certain it's a scam and an attempt to identity theft and possibly worse.

    Now let's awhile back and check something.  Did you password reset instructions below and receive the email them with a link to reset?  If so, this may be valid; However, if the link is not valid (or even if it is still perhaps not trust because he could easiily be redirected) and request information (enamel on their part is not ask for information but just give a link), especially as your credit card, then it is totally wrong and what I said above applies. In this case, I post on the forum and forget that normal reset method and get help directly from them where you KNOW who you're talking about.

    If they want to use the e-mail process (or need to because you have not provided no alternative), then ask you provide the link they will send (I guess they won't) or to include a way to check for certain that the email is from them given the circumstances - perhaps including a few special as coded message "this message is verified to support Hotmail with the code we agreed on Au93kgke9le ' or some thing like this and ask them to send you a private link response so you can send private code and not in the open air in the thread.

    To resolve this issue, go to http://windowslivehelp.com/product.aspx?productid=1 for support of Hotmail.  For assistance with your password, post your question in the following forum: http://windowslivehelp.com/forums.aspx?forumid=d3fda415-1e53-4007-8e0c-2a77180ffb1d.   Here is specific information on the password reset: http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6 but be careful if the messaging process is used and do as shown above, or make them use another method (or offer a safe alternative).

    I hope this helps.

    Good luck!

  • Hotmail password reset doesn't work is not in the search for the next steps

    Hello

    I'm helping a friend reset his hotmail password, but they have not yet sent a new password to another address, and it's been more than 48 hours.
    I also tried to reset my own so that I could understand the process and they have not sent me a new password either, same time frame.
    Is there a way to talk to someone to get the reset password if the normal procedure fails?
    Is there a way I can talk or IM support to solve more attacking right and fast way?
    I've got something I think not?
    TIA

    Unfortunately, this forum is not for Hotmail - they have a forum dedicated to issues where you will receive the best assistance. When you start a new thread on their forum, you can copy and paste your question above.

    Hotmail support:

    http://windowslivehelp.com/product.aspx?ProductID=1

    Also:

  • Password reset problem

    ORIGINAL TITLE: Problem with restore disc

    Win Home Premium 64-bit.

    The restore disc process seems to be asking me to insert my current restore disk, which obviouly I didn't so I need a new drive to restore in the first place.  Can someone help me by the window / this?

    Yes; you don't specify your question.

    It is called password reset; No restoration.

    And do you it before you lose or forget your password; not after the password is lost.

    http://Windows.Microsoft.com/en-us/Windows-Vista/create-a-password-reset-disk

    And Microsoft prohibited any assistance being given in these Forums to bypass or "crack" passwords lost or forgotten.

    See you soon.

  • Password reset problems

    Hello

    I was wondering if someone sees something wrong with this code, because it doesn't seem to work.

    After you have entered the email, a password to be generated and must be sent to the e-mail address of users (if it exists in the database). Or return an error message if there is no record.

    < form method = "POST" name = "loginform" id = "loginform" class = "form_area" >

    < div class = "loginwindow_title" > password forgotten? < / div >

    < div class = "loginwindow_subtitle" > enter your email below and we will send you your password < / div >

    < div class = "loginwindow_form" >

    < div class = "form_field" >

    < span id = "email_validation" >

    < label for = "email" > < / label >

    < input type = "text" name = "email" id = "email" class = "email_field" placeholder = "Email address" >

    < span class = "textfieldRequiredMsg" > please enter your account e-mail </span > < / span >

    < / div >

    < / div >

    < name of the button = 'submit' type = 'submit' class = 'login_button' > button < / send my password >

    < / make >

    <? PHP

    $email = $_POST ['email'];

    $submit = $_POST ['submit'];

    To connect to the DB

    $connect = require_once('Connections/drama_database.php');

    If {($submit)

    Check if the email exists

    $email_check = mysql_query ("SELECT * from users WHERE email ='$email '");

    $count = mysql_num_rows ($email_check);

    If ($count! = 0) {}

    Generate new password

    $random = rand (72891, 92729);

    $new_password = $random;

    Create the copy of the new password

    $email_password = $new_password;

    Encrypt the new password

    $new_password = md5 ($new_password);

    Update the database

    mysql_query ("update users set password = '$newpass' WHERE email ='$email '");

    Send the password of the user

    $email = ($_POST ['username']);

    //

    //

    //

    //

    BEGINNING OF E-MAIL.

    $msguser = "< html > < body >";

    beginning title.

    $msguser. = ' < h1 align = "center" > < strong password reset > < / strong > < / h1 > ';

    end of title.

    $msguser. = "< br >".

    $msguser. = 'This is a confirmation email regarding your new password for your account on the site WEB LINK GOES HERE.';

    $msguser. = "< br br > > <"

    $msguser. = "< b > This is your new password: < /b >."

    $msguser. = "< br >".

    $msguser. = "< b > echo ("$email_password") < /b >."

    $msguser. = "< b > please log in using the password above.» Once connected, click on the profile tab, and update your password. (Theprofile button can be found under your username in the upper right of the page) < /b > ';

    $msguser. = "< b > please go to: . Site WEB LINK GO HERE to log into < /b > '; '.

    END OF E-MAIL.

    //

    //

    //

    //

    //

    $headers = "from: Egham Drama Database < SUPPORT . "INSERT HERE the EMAIL> \r\n ';

    $headers. = ' reply-To: . "INSERT HERE the EMAIL SUPPORT\r\n";

    $headers. = "MIME-Version: 1.0\r\n";

    $headers. = "content-Type: text/html;" charset = ISO-8859-1\r\n ";

    mail ($email, ' Drama Database |) Password reset ', $msguser, $headers);

    }

    on the other

    {

    echo "this email does not exist ';

    }

    }

    ? >

    Thank you!

    Max Resnikoff says:

    The problem nutrient to connect to the database?

    For you, this is the connection string, which I used at the top of the page. (obviuosly replace the XXXX with your own login details ie username, password and databasename liked if the server is something other than ' localhost; changing also.)

    # Connect

    mysql_connect ('localhost', 'XXXXX', 'XXXXXX') or die ("could not connect: '.") mysql_error());

    # Choose a database

    @mysql_select_db ('XXXXXXXXX') or die (' could not select database ');

  • Account compromised Hotmail - password reset does not work!

    A few days ago my account Hotmail "sent" emails to all my contacts, even if the emails are not in my sent items folder.  To prevent this from happening again, I installed antivirus software and also deleted all my contacts from Hotmail.  I could access the account for a day or two, but now, without warning, I can not access my TI at all.  When I try to log on I get a screen "your account has been blocked.  I have a second email address, to which I ask a verification code sent to unlock my Hotmail.  When I enter the code, I get a screen "Reset your password".  I have reset a strong password and save, then resubmit my secondary e-mail address, then continue.  I wonder for a phone number as another option of password recovery, but I ignore this screen and click on continue.  I get then tell screen ' authorized error 401 - no server: access denied due to credentials not valid.  You are not authorized to view this directory or page using the credentials you provided "."

    Makes no sense to me!

    I installed Avast antivirus and Microsoft Security Essentials but neither picked up a virus on my system.

    Help, please!  I really need to access my account!

    Hello

    First of all you must have a significant anti-virus program on the computer at one time much
    less running. Even if disabled they will always load parts of themselves into a memory that
    can cause strange issues while actually reduce safety. Even the remains of a
    uninstalled antivirus may cause problems.

    Uninstall Avast or MSE (both are excellent)

    Avast uninstall tool http://www.avast.com/eng/avast-uninstall-utility.html

    MSE clean uinstalls without a removal tool

    ---------------------------------------------------------------------------------------------------------------

    Answers is a peer group supported and unfortunately has no real influence on Hotmail.

    HotMail has its own Forums, so you can ask your questions there.

    Windows Live Solution Center - HotMail - HotMail Forums Solutions
    http://windowslivehelp.com/
    Hotmail - Forums
    http://windowslivehelp.com/forums.aspx?ProductID=1

    Hotmail - Solutions
    http://windowslivehelp.com/solutions.aspx?ProductID=1

    How to contact Windows Live Hotmail Support
    http://email.about.com/od/hotmailtips/Qt/et_hotmail_supp.htm

    Windows Live Hotmail Top issues and Support information
    http://support.Microsoft.com/kb/316659/en-us

    Error message "your account has been locked" when trying to connect
    http://windowslivehelp.com/thread.aspx?ThreadId=77be7d82-a0e9-49c7-b46d-040ec654a9e2

    Compromised account - access unauthorized account - how to recover your account
    http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

    Hotmail hacked? Take these steps
    http://blogs.msdn.com/b/securitytipstalk/archive/2010/07/07/Hotmail-hacked-take-these-steps.aspx

    If we had the same problem that we would have to use the links above and these methods.

    ===========================================================

    More information:

    If someone is Spoofing emails that appear to come from you then they probably never
    had access to your e-mail account. Instead, they have either a copy of your contacts
    list or just an email from you or one of you where you were one of the recipients. Those
    could be gleaned either your computer, the computer of a friend, or hacking
    any site or intercept an email on your behalf or to you (you may not be the main)
    (beneficiary).

    Once they have this information there is nothing you can do to avoid that they don't
    send usurped messages. Warn your friends that is happening and they
    can be entitled to install rules such as parodies are treated as SPAM or JUNK
    mail.

    I've even seen usurped by email that appears to be from a valid user name however
    This name doesn't have an e-mail account on the mail system used in parody.
    As SpiritX - AT - realmail.com may be a valid account, however, parody used
    SpiritX - AT - wrongmail.com. The latter could still be considered an email address valid
    SpiritX if it was allowed through JUNK and JUNK e-mail filtering. (The - AT - has been used
    instead of so that those addresses would not be filtered by auto responses.
    as if by magic.)

    ============================================================

    Proceed to a very thorough check for malware and then change your password by e-mail.

    The reason why you want to do this is to make sure no more hacking your computer is
    still in effect (if it has been hacked). You have changed the password once but I would
    Change it again after these checks.

    It is possible for a person to send the email that 'seems' to be of your
    account but that is not really - called "Spoofing." That means its 'Possible' emails
    were not really you, although they may have your contact list. Have someone
    who receives the e-mails to check the header to see where he is actually sent by and
    NOT only the answer to the address.

    How to read the message headers
    http://www.emailaddressmanager.com/tips/header.html

    What Email Headers can tell you about the origin of Spam
    http://email.about.com/cs/spamgeneral/a/spam_headers.htm

    E-mail spoofing
    http://en.Wikipedia.org/wiki/E-mail_spoofing

    E-mail spoofing and Phishing
    http://www.mailsbroadcast.com/email.broadcast.FAQ/46.email.spoofing.htm

    Understanding E-mail Spoofing
    http://www.windowsecurity.com/articles/email-spoofing.html

    Fraudulent emails (false)
    http://pages.eBay.com/education/spooftutorial/

    Google search - email Spoofing
    http://www.Google.com/search?hl=en&EI=FB1nS9DiNo7CsQPNhKGdAw&SA=X&Oi=spell&resnum=0&CT=result&CD=1&ved=0CAgQBSgA&q=email+spoofing&spell=1

    =============================================

    If you need search malware here's my recommendations - they will allow you to
    scrutiny and the withdrawal without ending up with a load of spyware programs running
    resident who can cause as many questions as the malware and may be more difficult to detect as the
    cause.

    No one program cannot be used to detect and remove any malware. Added that often easy
    to detect malicious software often comes with a much harder to detect and remove the payload. Then
    its best to be thorough than paying the high price later now too. Check with them to one
    extreme overkill point and then run the cleaning only when you are sure that the system is clean.

    It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
    the regular windows when you can.

    Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
    (If Rootkits run UnHackMe)

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Malwarebytes - free
    http://www.Malwarebytes.org/products/malwarebytes_free

    Run the malware removal tool from Microsoft

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows updates - if necessary, you can
    Download it here.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
    (Then run MRT as shown above.)

    Microsoft Malicious - 32-bit removal tool
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious removal tool - 64 bit
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

    also install Prevx to be sure that it is all gone.

    Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
    security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
    here or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Try the demo version of Hitman Pro:

    Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
    (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
    what you have done (such as antivirus, firewall, etc.).
    http://www.SurfRight.nl/en/hitmanpro

    --------------------------------------------------------

    If necessary here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    -----------------------------------

    Original version is now replaced by the Microsoft Safety Scanner
    http://OneCare.live.com/site/en-us/default.htm

    Microsoft safety scanner
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    ----------------------------------

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    --------------------------------------------------------

    Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
    system files.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
    RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker
    (SFC.exe) program generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -----------------------------------------------------------------------

    If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

    I hope this helps and happy holidays!

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • E-print password reset problems

    I received the email to reset my passwotd.  the address bar looks as if she is looking but never is. It sits right on the page with the new password and not progress further.

    rather sad when I have to solve my problem. thanklyou forum for nothing.  It seems that the problem may b resolved by opening a session with my snapfish user name & password (email and password) so simple!

  • iCloud password reset problem.

    Hello

    Bought iPhone 6 today and updated my previous iPhone 5 backup of the laptop, I got my pictures, contacts, etc., but the problem is the iPhone 5 iCloud id came automatically to restarting phone. the bad news is that the id belongs to the person who forgot the password id and living abroad, in this case, I bought it online and I was new to android to iPhone convert so didn't know not not the severity of the iCloud thing I knew that when I went to sell at the market.

    Please help how can I now delete this account or a profile without having the password.

    You can't do it. The password of this account is required. If you do not know ot or can't get the previous owner to cooperate, then there is nothing you can do.

  • Password reset problem, can anyone help

    I forgot my login password and I was the administrator for the computer so I can't do anything that requires the password for administrator on the other user. I tried to use a usb flash drive, but it comes up with an error message that says that it was unable to reset the password if anyone can help me please.

    Hello

    Responses cannot help with password lost or forgotten by Microsoft Policy.

    Keep secure passwords - Microsoft strategy on move the passwords
    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/keeping-passwords-secure-Microsoft-policy-on/39f56ef0-5d68-41AD-9daa-6e6019c25d37

    What to do if you forget your Windows password (Vista and Windows 7)
    http://Windows.Microsoft.com/en-us/Windows-Vista/what-to-do-if-you-forget-your-Windows-password

    I hope this helps.

  • Account hacked hotmail, password reset

    I've been locked out of my account hotmail for 9 days after what I guess was a hacking attempt.  I'm unable to ride, my password and secret answers do not work.  I entered my details in the solution center but had no joy to find all the information.  I REALLY need my account back.  I'm derperate.  The solution Center Web site isn't very user friendly.  How can I get an answer?  Ireally need to talk to a person if possible.

    "EHilly" wrote in the new message: * e-mail address is removed from the privacy... *

    Hi you have a phone number for microsoft in England.  Have tried the above thanks but no joy.

    Web from Microsoft in the United Kingdom is to
    http://support.Microsoft.com/?ln=en-GB

    The postal address is:

    Microsoft Limited
    Microsoft campus
    Thames Valley Park
    Reading
    Berkshire
    RG6 1WG
    United Kingdom

    Phone: (+ 44) 0844 800 2400

    Fax: (+ 44) 0870 60 20 100

    Calls to the 0844 numbers cost 5 p / minute anytime (more connection charges).  If you are subscribed to a bundled rate calls included, it may be cheaper to call their geographical number, 01954 713950.  Call any number, your call will likely answer of the India.

  • Key to Windows 7 password reset problem

    I have created a key to reset Windows 7 password on a USB key according to the instructions. When I tested it, the computer he labeled as being in drive F, but he gave only the insert options in the G or H drive. The only way I could make it work was to use two players to jump. Then he would see the reset key in the drive I have and I would go forward. How can I fix?

    Cindypcdoctor,

    Please note that post password cracks in any forum Microsoft violates theCode of conduct. Please read the document and comply with its policies. We have deleted the post in question, but be aware that you may be forbidden to publish in all instances of Microsoft if continuing violation. Thank you for your cooperation.

    Steven
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • MySQL root password reset problem

    Hello

    As the title suggests, I forgot my MySQL root password (and where I wrote it down) and have done endless research (Google, MySQL site and forum, etc), tried the resolutions, but did not have luck by resetting the password.

    I tried the instructions on the MySQL site, but when I did, I got this:

    mysql_changerootpwd_cmd.gif

    I tried to remove and restart the bodies, as well as uninstalling MySQL, by restarting and then reinstall; always without success.

    I am running PHP (5.3.0) and MySQL (5.1.37) on Windows Vista.

    I appreciate any help anyone can offer.

    Thank you

    Heather

    The easiest way I know to deal with this situation on Windows is to uninstall MySQL. Doing so should leave intact in the data folder databases, although you might want to first copy the contents of the data folder to another location.

    Inside the data folder is another folder called mysql. Remove and then reinstall MySQL. Then you should be able to put in place a new root password.

  • HP Mini Password Reset problem

    Hello. I can't for the life of me remember the password on my netbook. Fatal error code is CNU917289S. Thanks in advance!

    Hello

    Try to enter: e9lo3x7uon (3rd character is a lowercase L)

    Kind regards

    DP - K

  • Problems email Hotmail Windows reset password - cannot get rid of the old alternate email address that no longer exists

    I recently updated my home information, but my old secondary e-mail address to use for password reset confirmation is no longer active.  I said it's "lost" (only option provided for me) but Hotmail now lists my another new address but it showing pending confirmation by e-mail.  I came across the same problem when I tried to have my PC listed as "Trusted PC"...  Hotmail wanted to send confirmation to my former secondary e-mail before you "trust" to my new PC.

    Try here: http://windowslivehelp.com/product.aspx?productid=1

    Hotmail Portal

  • How can I contact someone to help me reset my hotmail password.

    Microsoft HELP due to e-mail

    I have tried EVERYTHING to reset the password to my hotmail account, whose three help to call phone numbers that I found on Google, there is NO phone number on your web site to help. I sent many different places of MSN 'help' and went around and around in every way possible to help your site and much more.

    In fact, it is one of the most frustrating things I've ever met when it comes to customer service. I've been a hotmail Subscriber since I've owned a computer, at least 15 years with the same account. This week he just blocked me access to my account and asked me to reset my password. When I do, there is an automatic password that is already registered for my account. When I submit the application says its incorrect. I tried the password I've always had, and others, but nothing works. Trying to recover my password 'forgotten' just ends up by me on the same page without success, as does everything else I've tried.

    The only real person I managed to talk with, to the billing office, expected to sign a new hotmail account and sign up from there to get help, but now my old address has completely disappeared and I find myself just in the same without end and unnecessary help circle and cannot use my old address at all even to try to reset password again.

    In my research, I discovered a web site with thousands of people with the same complaint, who also tried without success to retrieve their escrow accounts
    and are frustrated as I am.

    I lost years of e-mail addresses and much more. It seems to me that there is no solution, but to get a gmail account instead and abandon. Is there someone out there who CAN SOLVE THIS?

    Microsoft should be ashamed of its customer service. I can't believe how, and it's useless. Security is good, but this is ridiculous.
    All other companies I have dealt with on any subject are superior. One reason more Apple is such a success. I hate giving up, so am hoping that this will get for me to SOMEONE who can help you with what appears to be a very simple problem.

    Is my old email address * address email is removed from the privacy *. The news that I intend to cancel is * address email is removed from the privacy *. I can be reached at * address email is removed from the privacy *.

    I'm sorry, but nobody on this forum can help with your problem of Hotmail.

    Unfortunately, this forum is not for Hotmail - they have a forum dedicated to issues where you will receive the best assistance. When you start a new thread on their forum, you can copy and paste your question above.

    See:

Maybe you are looking for

  • I designed a Web site that shows in all browsers except firefox why?

    I created a site for my husband, who opened in firefox before sent to the host, but now it is downloaded, all other browsers will open it but not firefox and I don't know why. It comes up with the error message.

  • HP Envy 5660: Envy 5660 - No Wi - Fi Direct menu option...?

    Hi all I am helping my daughter with the installation of the printer and want to activate the Wi-Fi direct option. All the literature says this option is available on the Envy 5660 printer but I can't seem to locate. The only Wi - Fi option is to con

  • Override clock backplane PXI-1033 with clock OCXO PXI-6653

    I need a a more accurate 19.2 MHz clock of a PXI-6653. Supposedly, it is possible to replace the background clock of basket with a clock of the PXI-6653 OCXO PXI-1033. It is not clear to me how to do this. NEITHER literature suggests I may have need

  • HP Officejet 8600 more - it can scan multiple pages on a single attachment?

    The HP Officejet 8600 more there (HP Solutions) software so that it can scan multiple pages on a single attachment running Windows 7?  Can you tell me the difference between Pro and Premium?

  • EOS 5 d Mark II issues

    I rarely use the camera more since my kids are grown, however, when I turned on and look into the camera I get only a round field of view instead of the whole framework. I removed the lens and saw that there was a bar through the opening which I push