HOW CAN I CANCEL MY ORDER!

Dell,

It's ridiculous! Two weeks after my order is placed, it is still in production. 2 hours on hand later that your customer service told me that the order is in production! Please enlighten me! Parts are on back order and no idea when my computer will be ready. I request to be transferred to the order cancellation Department who is snippy, wonder how I ordered, I offer you the order number, but he insists with 'you continue to say, that you order' I answer with XPS13, then he says that I can have the order number! I ask her why the * did you lose more time to ask me what I ordered when I offered him the number to order instead of fist, he hangs up on me!

I ordered a computer because I need it, not because I have a sadistic desire to wait an indeterminate time and so he can appear!

Can anyone help with this? I'm filing a complaint with the AGs Office in the morning.

Hi billygaddam,

Thanks for posting.

I'm sorry for the confusion about your order.  If you wish for me to check into the status of the order for you, please send me a private message and include your order information.  If you would rather just cancel the order, customers have reported good results by calling 1-800-247-2076 Option 2.  Thank you.

Kind regards
Robert

Tags: Dell Products

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