How can I chanage the printer in color selection?

I changed gray and I thought that he would return to the color when I chose gray 'off' but now I have no color on the photos. I can print the colors in word.  What should I do?   I'm not a computer expert of course or I know what to do.  I can not even find my way through all the stuff to help for win 7 thx

Hello candy,

Thanks for posting your query on Microsoft Community forum.

I would be grateful if you can provide us with the following information to help us better understand the issue.

  1. What is the brand and model of your computer and the printer?
  2. What program or application that you use to print photos?

As you mentioned that you are able to make a color word impression, then that means that there is a problem with the photo app that's why we are willing to know the application of the photo that you use.

Get back to us with this information so that we can offer you additional troubleshooting steps.

Kind regards.

Tags: Windows

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