How can I find an agent I chatted with that? The email with a link that he sent said my e-mail address is not in the folder, and my computer doesn't have internet access once it has access to my office.

I had the technical support to help me access the internet.  It was slow in response and doesn't seem to understand what I needed.  Invited access to my office, and at that time, I was tired of him saying the same thing over and over again, so I went offshore.  Then I found that my computer doesn't have internet access either.  I tried to find him, found the email that he sent but when I clicked on the link and put in my email address as requested, the answer says that my email is not in the folder (!)

Question: is there a live person I can talk to about it?
My question: 1) my internet access definition had been changed, folder 2) microsoft says my email address is not registered.  The service ID was 1158399549ID SRX.  I think it is ridiculous that a SRX is sent to my email address and then says that it is not in the folder.  (3) when I asked for help and put in my product ID, message indicates the product is not taken in charge in the country, USA.  What is going on?  Where the product is supported then?
Can someone please help and explain that to me?


I'm sorry but this is not Microsoft

These are public Forums, hosted by Microsoft

We are mainly users of vista companions giving free help in our own free time

I suggest that you raise your point of contact with Microsoft

Owners of OEMs (Dell, HP, etc.) are not eligible for free Microsoft Support

If the above is you, this is why your product ID is not working

Tags: Windows

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