How can I find the driver for a DVD PC with XP and Service pack 3 Player

24/07/2012, I bought Microsoft Office 2010 home and student.  The DVD on my PC wouldn't read the disc to install Office.  I called Microsoft and technology who have downloaded it told me that the driver did not work on the DVD.  I looked at everything on my computer and it all States that everything works correctly.  I need to know how I can find the drivers on my computer.  A search provides all kinds of things to sell to download, but I couldn't find anything to tell me how to locate the drivers.  Is there a way I find them and archive them without having to buy something or to download something that I can see what who and where they are and determine whether any of them are defective?

Thank you.

It is not a problem for the responses of the Office forum, but try this: http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

The computer can play other DVDs besides the desktop with what drive it is having a problem?  If not, it's a player or a Windows problem.  If Yes, then this particular desktop drive might have a problem (dirty, defective, etc.).  If it turns out to be a disc problem, MS supports will replace him.  http://support.Microsoft.com/kb/326246

Or, just to work around the problem by downloading the installer here: http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/here-are-the-download-locations-for-office-2010/ac67aa2f-dc1c-46f4-8b1d-ca00b3f02a18

Tags: Windows

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