How can I find unused since my Officejet Pro 8500 ink cartridges?

My Officejet Pro 8500 had a leak of ink all over the floor and my office yesterday morning when I first turned on.  When I opened the top to check the printheads, I discovered all ink inside the printer.  I think we just need recycling.  My problem: I have 5 UN-opened of HP #940 ink cartridges.  I would return to HP and get the replacement cartridges for our different printer, but do not have how to find out if this is possible.

Hello @JoAnne2015!

Thanks for posting on the HP Forums!

Sorry to hear about the leakage of ink in your printer.  To do any kind of exchange of ink with HP I recommend to contact our hotline.  Please follow this link www.hp.com/contacthp/ enter your product number, select your product, scroll down and fill out the form. Will then give you a case number and a phone number / reference to give the agent who answers your phone call.

Thanks again for posting on the HP Forums and have a great day!

Tags: HP Printers

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