How can I get a replacement of Zoo Tycoon 2 Zookeeper Collection drive?

A relative of the United States was made a Zoo Tycoon 2: Zookeeper Collection (PC) as a gift some time ago. The problem is that a disc does not.

I can see, he is not even scratched, but computers do not recognize properly. I tried on different computers and it just doesn't work. Disc two, however, works perfectly. The problem is not on my computer because I tried the disk on other computers, sometimes I've been able to see the contents of the floppy disk and sometimes only the Volume name, but nothing else (obviously never run automatically, by clicking a configuration had no effect either).

I also tried xcopy the files, but it gives me a cyclic redundancy error. The disc is clearly damaged or defective.

Since I don't live in the United States, I don't know how to get a replacement drive. I tried the support online site and it asks to install a PID that I have no idea on since I can't find it on my drives, nor the game case and I cannot get it. It has a certificate of authenticity, for what it's worth.

I live in Buenos Aires in Argentina. I would be grateful if someone could guide me so that I can get a replacement shipped to my home drive.

Thank you

Hello Luciana,

The question you posted would be better suited to support the XBXO. I suggest you to check with the XBOX support for more information.

http://support.Xbox.com/en-us/?XR=shellnav

Tags: Windows

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