How can I get malware, Rootkit.MBRWhistler.B (Boot_image) removed from the computer?
Every time you start computer, F-Secure antivirus protection (provided by the Charter cable) informs that a virus was found and removed. History of virus removal indicates the malware is, Rootkit.MBRWhistlerB (Boot_image). Even if the opinion indcates HIV virus has been removed, the notice of virus removal is upward during each boot.
F-Secure "Help" provide no assistance in order to remove this malware; the State that their commercial association with the cable of the Charter does not help these problems.
Condition instructions Charter cable to clean malware, but noted that if what they have advised did not work, contact Microsoft for a solution.
This specific malware investigations indicates that it provides a 'bridge' for other malware to enter my computer.
Is this a virus? Does anyone have an idea how to remove it? It seems insensitive to the normal virus removal software.
Tags: Windows
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You should check with the manufacturer of your antivirus program support, their online
documentation and help and ask in their forums (if any).---------------------------------------------------------------------------------------------------------------------
If you need search malware here's my recommendations - they will allow you to
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check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
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http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
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Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
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http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMINEnter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker
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http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
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If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER you are sure that the machine is clean of any malware. (DO NOT USE IF)
MALWARE IS STILL PRESENT).You can try a repair install or an upgrade in Place.
You can use another DVD that aren't copy protected but you you need to own
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machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
good backup or 3 (security in redundancy).On-site upgrade
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http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-consoleHow to perform a repair for Vista Installation
http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html=======================================
For extreme cases:
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
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legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
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http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0I hope this helps.
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