How can I get my 12 items Editor to open in El Capitan on mac? It signals a problem. As suggested by the Apple support, I've trashed previous preferences and tried to restart, but to no avail. I was told to return to the preferences of the trash and c
How can I get my 12 items Editor to open in El Capitan on mac? It signals a problem. As suggested by the Apple support, I've trashed previous preferences and tried to restart, but to no avail. They told me to return the trash preferences and contact adobe.
Adobe has not yet been able to offer suggestions of what-so-ever, aside from telling me that it is there no real person for this product customer support and that I should try this forum. I hope that, apart from the many people with the same problem, there may be even one person out there with a solution!
I bought the Publisher of 12 elements in March 2015 on the Apple App Store. Apple has confirmed that there is absolutely nothing wrong with my Mac. He has had problems since bought and installed on Yosemite, now the new O.S. El Capitan is installed, and 12 elements editor now refuses to open at all.
My opinion is that if Adobe and Apple do not provide professional support for the products they sell to us, then they should say at the outset that there is no support for these products. This is not the first time that I was sold an adobe product that doesn't have any product support, product durability or reliability of product.
If all goes well there's someone out there who can help me!
Thank you!
Mr.L.
Little Giant Productions.
As you have the version of the App Store, you will need to re - install. Your download should always be available in the Mac App Store under "purchases".
Apple has had problems with security certificate expired affecting all applications downloaded from the Mac App Store. Here's a solution that worked. Give it a try by following each step:
I had the same problem on the Mavericks and your suggestion worked for me. FYI, I deleted the items, empty trash, disconnected from the App Store, restarted the computer, signed in to the App Store, then downloaded items. I use OS x 10.9.5 and 11 elements. Hope this helps!
Tags: Photoshop
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