How can I get my computer my external USB drive (portfolio) after that I repeatedly get the message that the device "can not be removed?

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  Diagnosis of Maxtor for this drive have been executed successfully.

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  Seem like a command to close jammed somehow being sent on disk.

  Apparently the Maxtor One Touch USB Device, property, to optimize for quick removal of the external drive, you just completely shut down the computer and the external hard drive finished last (no need to use the hardware logic safely remove). The other option here is "optimized for performance (you must use the material logic safely remove) to turn off the player."

  These flags are defined in the Device Manager-online records-online Mass storage Drive L:

  Anyway, you try to stop the external hard drive, it will fail with the following error message:

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  Hi Bill,

  Thanks for the detailed explanation

  I you suggest to activate the clean boot and then test to see if this works very well as expected

  Step 1: Put the computer in a clean boot

  Follow step 1 in the link below,

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  If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.

  Continue with the remaining steps to pin-point on the third party service.

  After find you the program that is causing the problem, you will have to perhaps to update or install a newer version of the program, if you rarely use that you should consider uninstalling the software.

  Important: n ' forget not the computer to start normal follow step 7 in the link.

  Let us know if this helps

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

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