How can I get my device (WD Passport) appears in Windows 7?

I have a 1 TB WD Passport to transfer files from Linux (Ubuntu) to Windows 7. For some reason, the drive appears in Ubuntu and Mac computers but does not appear in Windows, the file system is NTFS (yet ironically works only in Unix-based operating systems) and I can't reformat the drive without losing the data on the USB. I also checked the disk management and it does not appear there either. I tried other USB keys and they are automatically detected, as they should be to prove that it is not a problem with the USB port. The light unit of 1 TB and I can hear it turn but nothing is displayed under computers.

Any suggestions? Otherwise, I'll have to transfer 8 GB at a time to my other USB stick from mac to windows that is simply delayed.

Thanks for any advice.

Hello Guy,.

Thanks for posting your question in the Microsoft Community. We are happy to help you.

To help you to propose measures to solve the problem, I would appreciate if you could answer the following questions:

  1. Significant changes were made to your computer before this problem?
  2. Have you tried to connect your external hard drive to a different USB port?

You can try after the methods given and check if this helps solve the problem.

Method 1:

Try to run Automated Troubleshooting Services and check if this helps solve the problem.

Hardware devices do not work or are not detected in Windows

http://support.Microsoft.com/GP/hardware_device_problems

Method 2:

You can also check in the device if Manager disk external drive is listed.

  1. Connect the external hard drive to the computer.
  2. To open Device Manager, type devmgmt.msc in the box Start Search and press enter.
  3. Check if the hard drive is listed.
  4. In Device Manager, expand the hard drive listed in the list of devices.
  5. If the hard disk is listed, right click top > click Properties.
  6. In general, under control of device for the message status. After back if there is no error message.

Method 3:

You can also try to change the drive letter using the command line and check if you are able to use the external hard drive after that.

Assign, change, or remove a drive letter

http://TechNet.Microsoft.com/en-us/library/cc757491 (v = WS.10) .aspx

Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.

Thank you.

Tags: Windows

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