How can I get my scanner to scan the original documents identical?
Hello
I just install the printer/scanner (series HP photosmart premium C310 / CN503-64001). I did 2 tests. On the 2nd scan the sides intersect. I repeated the analysis a few times, but the problem remains. On the touch screen, it shows the document correctly. I had the scan open preview (I use a Macbook Pro, Mac Os version 10.6.8).
How can I get my scanner to scan the same original documents?
Thank you for helping me!
Birgit
Hello, Birgit
How the printer is connected to the computer? You mention the touch screen are you scan from the front of the printer? What happens if you try to scan from the HP software?
In Mac OS X scan with the HP software
Also could you check which printer you are using? Photosmart C310 is the series and I couldn't find a printer with the CN503 64001. Usually, the model number on Photosmarts are located under the lid of the printer where the ink cartridges are. Help, find the follow-up model number below.
How can I find my model number?
Tags: HP Printers
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