How can I get the windows firewall work

My wife got a call from someone of 'Windows', she paid and downloaded two programs that did not, the damage has been catastophical, I ended up using my windows disk and reinstalled windows XP, but still a problem, that I could not access the windows firewall, it will not allow downloads, only very slowly. The message says: {WF settings cannot be displayed because the associated Service is not running. You want to start the windows Firewall/internet connection (ICS) Service} or not, if you say yes it says it cannot start

E-mail address is removed from the privacy *.

You are the victim of a very common scam. In addition to the money you paid, the prgrams that they installed were probably malware designed to collect and send personal information such as passwords, coordinated banking, credit card, etc. Review all information on your PC as a compromise.

You should:

1. tell your bank, etc (as applicable) of the credit card company what happened quickly.

2. using another PC to your change all passwords quickly.

3. you were common sense with the need to reinstall Windows because it's the ony way be sure & confident of getting a clean PC. However, make sure that do you a clean reinstall of Windows (involving a format your hard disks) rather than a repair reinstall.

4. don't forget to consider all the drives (disks internal additional, external hard drives, USB thumb drives, etc.) as potentially infected if they were connected at the time or a moment any since. Unplug them until your PC is up and running with anti-malware real-time protection and a firewall work and then analyze them with a minimum of 2 reputable anti-malware programs (there is a degree of risk of reinfection in that).

5 consider speaking to the police.

See also:

http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

Microsoft are not requested for calls.

Tags: Windows

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