How can I prevent the Thunderbird sending spam emails?

I work as a consultant and use Thunderbird as my email of the company. Last month, emails from one of my customers were going to spam. I added their addresses in my address book. In the menu setting junk, "does not automatically mark messages as junk if the sender is in:" I chose the "collected addresses" and "personal address book." Several times I have marked the emails as being "not junk". However, emails should continue to go to the spam box. Now, Thunderbird has started to send mails to other shippers with this domain name to junk food too. How can I fix? It is not only frustrating, but is impacting on my ability to run my business. Thank you!

Well, you are more than likely using the IMAP email and seeing the record created by your ISP.
As already said Thunderbird does not use the word spam for anything whatsoever.

Tags: Thunderbird

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