How can I remotely connect to a computer laptop win7 desktop Vista?
Hi all. My in-laws just got a new laptop with Windows 7, and I'm stuck doing technical support by phone two hours away. A lot of problems with that. First of all, I have Vista and it has win7, so I'm not sure of all the configs, etc. Secondly, I must have read the screen for me and then try to understand what is happening. I'd like to just be able to distance in, see the screen and tell them what to do, or simply to take control and staring at me. Don't know how to do this, however. Near as I can tell I have remote access enabled on my computer. the laptop is probably not yet. I have my firewall to get through, and I know that I need to understand their intellectual property. I will make a trip to their home soon and want to have everything ready for what I put it up so that I'm here. So, what I'm looking for? User account, the network permissions, etc. Any help appreciated. Thank you!
Windows Remote Assistance FAQ, here http://windows.microsoft.com/en-us/windows-vista/Windows-Remote-Assistance-frequently-asked-questions
Tags: Windows
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