How can I remove the program RealPlayer my computer?

When trying to update to the latest version of RealPlayer. Updating my laptop came suddenly into a blue screen.

The blue screen told me to restart it and if she came back for something else. Well, I restarted my laptop and everything seemed to go well, except that I can't remove RealPlayer more.
I tried to do it via the control panel but I get a message that says 'executable Shell Uninstaller has stopped working' "a problem caused blocking the program works correctly. Windows will close the program and inform you if I have a solution is available.
Is there a way that this program can continue to function properly and be removed?
I have a Windows 7 laptop - Toshiba Satellite L635
And the version of RealPlayer is presented as 15.0.6 by RealNetworks in the list programs

Hello

Please follow the steps below and get back to us with the results.

Method 1: Try to update the boot program and check.

To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

 

Please note: After troubleshooting, be sure to start your computer in normal mode by following step 7.

For more information, see the link:

How can I update my RealPlayer software?

https://real.custhelp.com/app/answers/detail/A_ID/8863/~/update-RealPlayer-software

 

Method 2: Correct the problems with programs that cannot be installed or uninstalled

http://support.Microsoft.com/mats/Program_Install_and_Uninstall

Install a program

http://Windows.Microsoft.com/en-us/Windows7/install-a-program

Let us know if it helps!

Tags: Windows

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