How can I resolve installation failure of Adobe CC 2014 for Mac - DW040 error?
Hello
I'm trying to install Adobe CC 2014 for Mac and have uninstalled all previous versions of CS6 using the uninstall program again the new installation fails with an error message:
"The installer has encountered an error that caused the installation to fail. Contact the software manufacturer.
Checking the logs in library/logs/Adobe/installers/Adobe Setup Error.log.gz, I noticed the entries below. I'm looking for on what application is represented by BFFCB3A0-F126-4A97-ACEB-3C74B50AC04E?
Any other help would be appreciated.
Thank you
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 1 Error (s), 0 warning (s)
ERROR: DW040: the product '{BFFCB3A0-F126-4A97-ACEB-3C74B50AC04E}' is not installed. Is unable to uninstall
Please search the service of error/warning above to find when the error occurred.
These errors resulted in installer exit code mentioned below.
-------------------------------------------------------------------------------------
33 of the Exit Code:-the product is not installed, it is impossible to uninstall.
Please see errors and warnings for troubleshooting. For example, ERROR: DW040...
02/02/16 17:14:51:880 | [INFO] | | OOBE. OF | | | | 11201233 | DEVersion: 5.0.0.0
02/02/16 17:14:51:881 | [INFO] | | OOBE. OF | | | | 11201233 | Loading of Manager/DECore/DE5/Setup.dylib Application/Applications/Utilities/Adobe library
[0] Mar 2 February 17:14:51 2016 INFO
: TIMER: [Total timer]
CHECK: Single Instance
CHECK: credentials
Load deployment file
Create required folders
Assuming that uninstall mode
Search for master payload
[0] Mar 2 February 17:14:51 ERROR 2016
DW040: The product '{663DEEEF-EF34-4DCB-8687-73A7AA146E02}' is not installed. Is unable to uninstall
[0] Mar 2 February 17:14:51 2016 INFO
# Running Workflow EDT #.
: TIMER END: [Total Timer] took 1 milliseconds (0.001 seconds)
-------------------------------------- Summary --------------------------------------
-0 fatal Error (s), 1 Error (s), 0 warning (s)
ERROR: DW040: the product '{663DEEEF-EF34-4DCB-8687-73A7AA146E02}' is not installed. Is unable to uninstall
Please search the service of error/warning above to find when the error occurred.
These errors resulted in installer exit code mentioned below.
-------------------------------------------------------------------------------------
33 of the Exit Code:-the product is not installed, it is impossible to uninstall.
Please see errors and warnings for troubleshooting. For example, ERROR: DW040...
Thanks - apologies, I realized that Lightroom has been installed. Once I removed this all worked.
Tags: Adobe
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