HOW CAN I SOLVE THE PROBLEM, "FIREFOX IS INCOMPATIBLE" IN MY FIREFOX TROUBLESHOOTING REPORT?

On my desk when I click on the firefox icon, pops up 'USER ACCOUNT CONTROL' - DO YOU WANT TO ALLOW THE FOLLOWING GUIDELINES
PROGRAM TO MOVE TO THIS COMPUTER? (the program name is firefox). I click 'YES' and my opening page appears.
This, the only way I can access my portable browser which is firefox. In case of problem report says "Firefox IS INCOMPATIBLE.
HOW CAN I SOLVE THIS PROBLEM? Thank you.

KENNETHM said

Hi Sashoto:
Because I'm not a computer genius I forgot an important part of the info
I have WINDOWS 7 Home Edition NOT in WINDOWS XP. That's why I think
This version of FIREFOX UPDATE 36 should work with WINDOWS 7. All new
recommendations for a solution to my problem? Thank you!

Please follow these steps and let me know if these work:

  • Open the Windows Task Manager
  • Click the process tab
  • Click on show processes from all users
  • You may be prompted for confirmation. Say yes, or type the password.
  • Search for firefox.exe or similar process
  • Right-click on the process and select end process tree
  • Now, open computer > (c :)) drive > Program Files (x 86) > Mozilla Firefox > uninstall > helper.exe)
  • Run the installer-United Nations
  • Restart your PC
  • Reinstall Mozilla Firefox

Tags: Firefox

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