How can I stop my sync to hang out at "preparing to copy items?

I have a 6 iPhone with IOS 10 and the latest version of iTunes.  I tried to reset the iPhone and reinstallation of iTunes.  I also tried to sync an old iPhone (also with IOS 10) and he hooked when copying updated apps and never completed the synchronization. Synchronization with my 6s actually ends and I can start another sync. Sync again, however, is never really started and it crashes.  If I unplug the iPhone and plug it back, the same problem occurs.

Hello Jaegerin0,
Thank you for using communities of Apple Support.

If I understand your message when you sync your iPhone with iTunes that both hang at different points of the synchronization. I know how it is important for both your iPhone to sync correctly and completely for you. I recommend to use the steps in the following article to help resolve this problem:

If iTunes does not respond when you connect a device iOS

Best regards.

Tags: iPhone

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