How can know you why your Xbox 360 console has been banned if you don't receive any email.

Our Live xbox360 console was banned, it has never received an email stating why this was done.  My son knows not what it could have hurt.  Support has no answers.   How can get us the answers, and how can we solve this problem?

Hi KarenBorrelli,

I suggest you to contact Xbox support and check if it helps.
http://support.Xbox.com/en-us/contact-us?XR=footnav

For your information, you can follow the links and check if it helps.
http://www.Xbox.com/en-us/consoleban

http://support.Xbox.com/en-us/Xbox-Live/troubleshoot/Xbox-Live-console-ban

Tags: Windows

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