How do you properly remove and reinstall the hp 3210xi printer software in Vista after a bad installation?

It is a repost to seek expert assistance from HP last week.

Product: hp 3210xi printer.

Operating system: Vista 64-bit.

Errors: Several, especially related to the missing .msi TrayApp, status and DocProc files.  Some of them are on other Windows logon are call center solutions HP or by selecting the scan function.

Changes: Do not change when the errors using the started HP Solution Center, probably after an update or install, but could not have used quite close to associate the change.  Print function has always worked without error and the analysis function is used less frequently.  Have tried repeatedly during the uninstalling and reinstalling.  Have used the System Mechanic to try to erase the registry HP errors reported.  Have seen some HP Solution Center errors before but have always been able to reinstall to remove.

Problem: Cannot connect to Windows without error.  Cannot start HP Solution Center without errors.  The HP solutions Center opens and functions, but the text is missing.  Can't scan from the center of solutions without errors, but tests eventually work.

Hi JohnZNC,

There are a set of "scrubbers" that appear in your installation directory, which can carry out varying amounts of clean-ups/uninstall.

The deepest is a "uninstall L4' and and is launched by exectuing the 'Uninstall_L4_64.bat' file (double click should suffice).

These files are in the subdirectory '\util\ccc', is usually found in c:\program Imaging\ of Hewlett-Packard...

Find the "Uninstall_L4_64.bat" file, then double-click on it to get the course of cleaning.

Hope this helps

Tags: HP Printers

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