How is my scanner HP Officejet Pro 8500 all-in-one will not work on Windows 8?

Similar Questions

• My HP Officejet Pro L7680 all-in-one will not print blue but my ink level is fine.

  My HP Officejet Pro L7680 all-in-one will not print blue but my ink level is fine.  I tried aligning the printheads and clean the print heads, but still does not work.  Help!

  Thank you.  It seems odd that the magenta print very well and it seems that the cyan and magenta use the same print head?  I will contact HP support.  Thanks again for your help.

• HP Officejet Pro L7680 All - in - One will not print black

  Original title: HP Officejet Pro L7680 All - in - One

  I started my printer and it won't print in black.  Don't copy in black no more.  Test page does not work and the color works very well.  I changed all the cartridges, so it isn't the ink... No idea what is the problem?  He served 6 months off and disconnected.

  Hello

  This forum is for comments on the Forums for answers and you should ask at your
  questions in the Windows Forums for answers corresponding to your version of Windows.

  Answers - Windows Forums
  http://answers.Microsoft.com/en-us/Windows

  It also helps us to help you if all the useful information.

  How to ask a question
  http://support.Microsoft.com/kb/555375

  ==============================================

  In this case you should check with HP Support, their documentation online and drivers,
  and ask questions about known issues in the forums of HP.

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  I hope this helps.

• OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

  like others, I have this problem.  In fact I do not use the ADF very often and this kind of ignored her, but today, that I needed so decided to try to fix it.  I tried most of the fixes here and the first did nothing, but trying to look at this, I decided to put the paper in the ADF, then open the cover and look to see what happened.  My God, he started work.  I let go a bit and then started to lower the lid.  Heck, he stopped.  Essaye tried again, stopped again that I dropped the lid.  Did that a few times and then being qualified professionally I have the fix engineering, a slight slap on the far side of the adf, as on the back of the printer.  Now, my God, it was only half an hour, but the thing works.  Put three leaves there very well.

  If my thoughts are that some switch or sensor is loose or slightly stuck somehow, and that's the question.  Looking at what others have done, I epxect that they opened and closed the lid several times, because it a bank in the meantime or in the process, and perhaps it's her.  Probably HP guys could tell us what it is?

  Hello @billfern,

  I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!

  In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.

  It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.

  Thank you for joining the Forums of HP Support!

• OfficeJet Pro 8500 has more ADF will not work

  We had this machine since January 2011.  The warranty expired in January 2012.  The ADF has stopped working about a month.  I see the problem - the roller thing will not drop to feed the sheets of paper.  Does anyone else have this problem?  How to solve it?  And most of all... is this normal for a machine HP to have bad like this in less than two years?

  @highflyer3035, I see you are having a problem with the ADF on the printer. I would say later document, which will give you several step to solve the problem.

  I know that the title is not your problem, but the steps are relevant to the current situation.

  Let me know the results.

• My Officejet 6500 E709 all in one will not print black.

  My HP Officejet 6500 E709n all-in-one will not print black.   All other colors work very well.  Have you tried what follows - new black cartridge installed, ran the print heads clean utility, made sure the wind was compatible black ink cartridge, turned printer off and restarted.  Print tests still not print black - other colors and images to print, but not text black or shades of black in images.  Any suggestions on how to fix or what needs to be repaired?  Thank you.

  Hi jim: I just had the same problem a few minutes ago. After having gone through all the troubleshooting steps, I realized it was all just a bad cartridge. The PIN on the printer heads were not reading the new cartridge, so nothing in black print could be printed. I installed a new black cartridge and I could resume my printing projects. I then contacted the HP store directly to report the faulty cartridge while they could send me a new, that I won't be out of pocket for a cartridge I bought directly from them.

  Hope this helps you with your problem.

• HP Officejet Pro 8500 all-in-One Incompatible with D-Link Wireless N 300 Router?

  We have upgraded to a new D-Link Wireless N 300 Router and have consulted successfully the router using the key to safety with two cell phones and a desktop based ethernet but am getting an error "password WPA not valid" when you use the Wireless Setup Wizzard of the HP Officejet Pro 8500 Wireless all-in-One.  We have administrator access rights to the D-Link router using the desktop computer but not sure what to change.  We have restored factory on the 8500 and am not sure what next step to take to try to get it connected.

  New technology of security of this router is not compatible with the all-in-one series 8500 or y at - it fixation or modification which could be considered to get this connected with the new router?

  This problem has been resolved.  We 'Restored default network' in the network menu of the 8500, however, we needed "Restore Factory Defaults" in the Tools menu that solved the problem and allowed us to use the wireless configuration Wizzard correctly.

• Driver for Officejet 4500 Wireless all-in-one will not install after the upgrade to Windows 8.1

  Upgrade to Windows 8.1 on Pavilion g6.  OfficeJet 4500 Wireless all-in-one still print but not scan.  Downloaded driver full features.  Installation quit giving the error message "file not found".  Tried the 'chat' with no resolution sessions

  Thanks for the reply.  HP has called since then and was finally able to install the driver.

• OfficeJet Pro 8500 All in one – disappear from the HP Solution Center guard

  Background:

  I have two HP all-in-one devices, at the office of one while a 8500 A909a and at home and Officejet 7310 all in one.

  My Dell laptop running Windows 7 Professional 32 Bit.

  I had the laptops and printers for several years, the two were connected through connectiosn fine wired via routers with printing/scanning also up and running by the HP Solution Center.

  If I work in the office and he wanted to scan a document I woul open Solution Center and left two printers would come to the top. I could click on the installed 8500 in the office and it worked fine. Even if I was at home I opened Solution Center, click the 7310 and could very well sweep.

  Problem:

  In recent weeks the 8500 keeps disappearing from the HP Solution Center. He still appears in Control Panel and other applictaiosn of windows like Word and I can print again, BUT not is more visible in the solution Center.

  I load the installation of the driver software (recently downloaded from the website of HP, file name OJP8500vA909_Full_14 (1)) and charging/install the 8500. It takes about 20 minutes to make. The 8500 appears then, but with a suffix like Officejet 8500 (7) after him in the solution Center.

  I can scan then very well but the next day when I start and get to the center of the Solution, it has disappeared again. It's infuriating and wastes a lot of time.

  Please tell us what can I do to load the correct software once and for all for allowing me to use two printers without them disappearing from the solution Center.

  Thanks in advance.

  Hi HPhep42,

  Follow the steps below and let me know what happens?

  First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  Driver and complete software of HP Officejet Pro features

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• OfficeJet pro 8500 all-in-one: black and yellow ink does not print. brand new

  Can I return the cartridges that do not work? Or is there another solution?

  The document here can help solve the black and yellow print not on you Officejet 8500.  Black and yellow print does not correctly, I guess the Black/Yellow Printhead, which is a part of repalceable, but I suggest you to go through all the steps in this document in order.

• Problem installing Officejet Pro 8500 all-in-one driver

  Upgrade to Windows 8.1 on my Dell Studio laptop a few weeks ago and have not been able to load and install the SW factory driver.  Worked with HP support and they are unable to solve this problem.  SW will download and extract but the intallation will not initiate.  I tried unintalling McAfee firewall and virus SW - did not help.  I need the driver package to install to be able to use the scanner.  Have been able to get only a generic driver for printer through Windows.  Other than ditching Windows 8.1 ideas?

  Thank you

  Hello
  Try following the steps below and check if it can solve the problem:

  1. If you have McAfee installed on your PC, open Mcafee software.

  in the Virus and Spyware Protection section, click Schedule and run scans. Click real time analysis , then

  Click stop. Never select and confirm by clicking the off button.
  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
  5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
  6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.

  7 restart your PC.
  8 run the last Installer below and check for the difference:
  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-110033-1&cc=us&DLC=en&LC=en&OS=4158&product=3752456&sw_lang=

  Don't forget to re-enable McAfee for analysis in real-time while you perform these steps.

  Please let me know of any difference,
  Shlomi

• HP OfficeJet Pro L7650 all-in-one can not recognize USB memory stick 8 GB

  I try to scan a document on a 8 GB USB key and received the error "Unknown device" so that it works very well with my old USB 512 MB key.  How can I use a memory stick 8 GB with this printer?   Thanks in advance for any assistance!

  Unfortunately we do not have this printer driver to support large memory keys USB Vicky. HP all-in-One printers are supported up to 1 GB memory sticks only.

• OfficeJet Pro 8500 a Premium yellow will not print

  I am not able to print Yellow.  The quality of the print head is 'good' on my two print heads.  I cleaned the Black/Yellow Printhead (which was dirty) and electrical contacts.  There is no break in the inktubes.  Original HP cartridges were full (although with all attempts to realign and clean, they are now all almost empty).  Print quality report shows no white dark lines or gaps in the Test focus3.  The reason for Test 1 shows and connected lines.  Focus 2 shows not yellow, but without streaks white through any of the colored blocks.

  So I think I've covered everything except the replacement of the print head.

  The question is to know if I can wait that it will change the situation to change the print head or if I have to get the printer serviced - and, as it is out of warranty, if it means that the cost of the service outweighs the balance of the cost of obtaining a new printer.

  What do people think?  Is that what sounds like a new printhead will correct the situation?

  Thanks in advance.

  Hello Cherniack,

  Welcome to the Forums of HP Support!

  On the Officejet 8500 has not not printing yellow and all the troubleshooting steps you have done, I would say that Yes. Replacement of the print head would be your next best step.

  Even if the printer is out of warranty, the print head may be covered. It is guaranteed is distinct from the printer and is located on the side of the printhead:

  If your print head is under warranty and you call in North America, the number is 1-800-474-6836 and for all the other regions, click here.

  If the print head is out of warranty and you want to order the replacement, visit HP SureSupply.

  Thanks for posting,

• Scanner of HP officejet Pro L7680 all-in-one does not

  I have an iMac with OSX Maverick running and after that I have updated with the new software of Maverick, the function scanner no longer works.  I now give an error that says: cannot log on to the device.  I also can not re - install the package of software original HP of the CD because he says that is not valid.  I followed step by step on the HP download site and still no luck... Someone at - it suggestions

  Hello

  Please, first check the list and then download and install the driver:

  http://support.Apple.com/kb/dl907

  You may need to restart the computer after you install the driver.

  Kind regards.

• HP Officejet Pro 8500: New color cartridges do not work

  I have the model A909a. It was working fine until I replaced the old ink cartridges. Since I put in the new, black works well enough, the magenta works occasionally and work of yellow or cyan at all. They are not expired. I tried all the troubleshooting suggestions. Align the print heads not on either. I ran the function of print head cleaning, print head alignment function and calibration. Nothing works. The color ink levels are declining, but I certainly don't know where he's going.

  I hope you can help.

  Hello

  As you have tried cleaning print head, the question could be the print head.

  You may need to replace the printhead (cyan/magenta or yellow/black)

  Click HERE to check what printhead needs to be replaced.

  Buy print HEAD connect to www.hp.com/go/suresupply