How to change the first vmware account email

Hello

I need to update my e-mail account, but the information available in http://communities.vmware.com/docs/DOC-12285 does not work...

I can't create another account bec I have attached to this support agreement...

How can I update my email?

Thank you

I guess that you are referring to the procedure for changing the e-mail address below.  You have already completed step 5?  If so, that you have received e-mail notification sent by the Community Manager that your account has been updated?  If Yes, and you can't always connect with your new email, you will have to repeat steps 5 to 7.

Kind regards

==============================================

How can I change my e-mail address on the community platform?
If you change your e-mail address, please follow the steps below.
1. go to your profile Page
2. change your community profile
3. Enter your new email address and save.
4. create a new VMware account for your new email address. Make sure that you choose the option "no, I don't not want to join the VMware community" as the Community Manager will transfer your existing account from the community into your new VMware Store account.
5. send an email to [email protected] with the following information:
Subject: Change of address Email
Old Email address & community UserID
New Email address
6. once the Community Manager updates the account, we will inform you by e-mail.
7. connect with the new email address (you may need to close your browser sessions until you're able to connect)

===============================================

Tags: VMware

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