How to download adobe lightroom6 from the old computer to the new computer

I bought and downloaded adobe lightroom 6 to my mother's computer and now I have a computer of my own.  I am trying to download again and I get the message error 'access denied don't have permission on this server. " Help, please?

Your subscription to cloud shows correctly on your account page? for subscriptions on your page from Adobe

If you have more than one email, you will be sure that you use the right Adobe ID?


If Yes

Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

-Connect using




-ID help



If no

This is an open forum, Adobe support... you need Adobe personnel to help

Adobe contact information -

Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

-Select your product and what you need help with

-Click on the blue box "still need help? Contact us. "

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