How to enter the serial number for the sales order line that has shipped status
Hi allWe have 2 different items that are defined as serialized in question sales to the definition of element order.
In order for a sale, user forgot to add the serial number to one of the item to Ship confirm step.
He entered the serial number correctly to another element.
Now the two lines in sales order have shipped so status view us through shipping > operations.
I'm technical and new guy at the OM could if it you please let me know the process to enter the serial number for the item for which the user has failed
Thank you
Satya
Hi Satya,
Given that the article is already shipped, you can enter the serial number for this line.
You must enter the serial numbers after picking confirm only.
check this note
How do I enter the serial numbers in the form of delivery operations [ID 1235403.1]
As a workaround for previous lines don't RMA and try to receive the goods at your subinventory.
For all transactions again follow the notes above.
Thank you
-Arif.
Tags: Oracle Applications
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