How to establish the relationship between the tables contact and Global (entity) in Oracle Service Cloud to preconfigure data
Hello
We strive to integrate the OPA attributes to the Cloud Service Oracle tables to store session data for the customer portal users.
We tried mapping the attributes of the OPA with relevant tables of cloud Service Oracle? Is there any installation of additional data to create to retrieve the session data for the particular user / contact?
We managed to save tha data in arrays of cloud Service for users of ananymous and also well regarding customers portal users but to preconfigure data do we need to do any additional configuration / mapping to the contact table?
Please help on the establishment of the relationship between the contact and Global (new table created in cloud Service) tables.
Thank you
Vivek
Hi Vivek,
To load data from the Contact in the the OPA policy template, you must configure the widget of the OPA. For instructions, see the following articles:
- Incorporate an interview that uses data portals in Oracle Service Cloud Customer Portal
- Deploy and configure the sample OPA widget
- Insert the widget to sample in a customer portal page
Obviously, you need to do the mapping in OPM as well, but even if the mapping is correct, you will not be able to load the Contact data unless the widget of the OPA is implemented.
See you soon,.
Jasmine
Tags: Oracle Applications
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