How to force Firefox to stop uninstalling

two thumbnails do not appear in Firefox, but I can't open them or close them. I can't open Firefox in safe mode. I can't uninstall Firefox. I can't clear the cache or cookies.
I really need an answer, otherwise I'll just go to another browser and bother with Firefox more. Also can't open the troubleshooting information because I'm having to use Internext Explorer

Could you possibly post a screenshot of what you mean by two thumbnails? Perhaps, these are the page thumbnails that appear on the new tab page (with spaces for the other 7 thumbnails that appear usually there)?

To complete Firefox into memory, you can use the Windows Task Manager.

  • Press Ctrl + SHIFT + ESC to start Task Manager
  • Review the items on the Applications tab for all instances of Firefox (display the icon of the program) and end task if the current window is not visible (if the window is visible, go to this window and use exit)
  • Review the items on the tab process for all instances to firefox.exe and finish the process allows to terminate

Please note that uninstalling and reinstalling Firefox is useful to repair the damaged program files, but often fails to cure other problems based on parameters or files in your personal settings (AKA Firefox profile folder). There is a shortcut to clean this kind of problems... the reset function.

If you can put an end to Firefox and restart to Safe Mode dialog box (hold down the SHIFT key when you launch Firefox), you can try the reset function. It duplicates some data key of your active settings in a new file, bypassing some add-ons and custom settings. Your old settings will be stored in a folder on your desktop. (I recommend to keep that around for a few weeks where you have to save anything to it).

More details in this article: Firefox Refresh - reset the settings and Add-ons.

Does make a difference?

Tags: Firefox

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