How to Format Bold 9780 blackBerry Smartphones?
Please guide me to format my Bold 9780 completely.
That is including the parameters and the data together.
Thanks in advance.
Hello and welcome to the community!
There are several different possible things that could match your desires... but there is no command 'format '. Read this for options:
- KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
However, depending on what you actually do, he may need more. For example, if you intend to sell this BB as 2nd hand, then this KB applies:
- KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone
Tags: BlackBerry Smartphones
I need help. I discovered that my curve 9370 share the same e-mail id with my bold 9780 not allowing do not make me use of the 9370 as a different device of the bold 9780 curve.
When I try to put in place the blackberry on curve Messenger it keeps displaying error report that the blackberry id is already associated with BBm on another device
Welcome to the Forums of the BlackBerry Support
You must perform an erasure of security on one of the device and use a new ID of full BlackBerry on this particular device. It will allow you to use these two as different. So, first make a backup of your device in which you will complete these step and then follow this KB and use a new BlackBerryID:
KB26694 : How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet
I hope this will help.
I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.
After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".
This was my next step.
* I have backed up my device (yesterday) via BDM (desktop Manager)
* Click on search updates
* follow all the links on my BOLD 9780 device through blackberry Web site
* Click on the link to check my device to update, get informed me "an update is available"
* A method to update.
The update returned with an error stating: "Options only 19 times out of 20 have been restored"
Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.
I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507... Please visit www.blackberry.com/507
This page does not exist!
I tried again to make an update and got my phone back, but with all the same problems of menu.
I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.
I unplugged the battery lasts repeatedly reset and soft reset.
I tried again to reinstall several times the device software and useless.
I haved called my service provider and they said his broken blackberry, name of the contact.
I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!
they gave me the web address: http://uk.blackberry.com/support which was not helpful
So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)
I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."
current software status is:
B.O.S. 6.0 bundle 2949
PLEASE HELP ME!
My phone worked ok before that!
A little advice.
Not to go near the upgrade:
For 9780's "BOLD"
After BBSAk to wipe your phone.
It works it seems so far... perfectly...
There may be bugs in rel 2949
I bought my Bold 9780 in Thailand in June 2012. I've now returned to the United Kingdom. When I call a dial a new number on my keyboard without problem. If I try to redial the number from my previous calls list (hit the green call button that my BB automatically adds + 66 (thai country code) in the last dialed number.) So now when I try to dial the last dialed number the call cannot connect...
Anyone has a solution or advice for the problem of settings I have?
Hello and welcome to the community!
Please check your smart dial settings:
- KB20595 How to disable the smart Dial feature
Instead of 'unknown', you can instead change it to the United Kingdom.
Hello to all members of this forum. Best wishes for this new year of the France!
I have a Bold 9780 (OS 6.0/863), use it for my work (phone company). Until last October 2012, my GPS did a very good job with a lot of applications, such as GPS Waze, Runtastic, Orange Maps, Endomondo road...
Suddenly, it works fine on 7 October, around noon.
Since then, I tried everything to fix my problem. Hard reset, uninstall applications, reinstalling with different versions, checked my GPS with LO + THE and position... still stopped at the point of contact information for my house.
All components are 'in', auto location is "inside" and when updating of situation... in waiting and suddenly a pop-up will explain that my bluetooth sytem (Volkswagen, in my car) is not reachable...
I live in France with a very good coverage, and I'm sure THAT's not because of my IT Manager: my colleagues very much use the same applications as me before and I phoned my manager who confirmed yesterday it was not blocked by the rules of COMPUTING strategy.
So is it really a bug about all these kinds of bold 9780 as I read before, or is not a good solution to manage this problem?
It's very annoying and if there is no solution... I think I'll ask an Iphone for Christmas!
Really need help solve this problem. I really need to use this GPS for my work (all the days on the road!)
And please: don't redirect me to the KB #... explaining hox to check the GPS. It has been done many times!
Thank you and see you soon.
No, you cannot access specific IT rules, your BES Admin would have to tell you.
Have you installed BlackBerry Maps for Google maps? I have found that sometimes or the other of these two applications can trigger the GPS to work.
BlackBerry Bold 9780 - can not hear callers but they can hear me.
I tried to pull the battery but still not - working speaker works well, what happens to incoming and outgoing calls.
No factors have changed since I am finally able to hear an appeal (yesterday)
My software is v22.214.171.1244 (905, platform 126.96.36.199 bundle
The fixed - just to give the President a rap with a jaw and it works
I have a Blackberry Bold 9780, OS 188.8.131.529, and I don't have blackberry maps on my phone. I bought it on amazon and the description says that the cards would be included.
Can you tell me where to find blackberry maps?
Try to go to: Options-> device-> application management
See if his list here. If it is, then its possible that you don't have a data plan put in place for your Blackberry, or as in my case, some service books when out of my account with my ISP.
If you'd be grateful if someone of you can help.
My BB Bold 9780 cannot sync with my laptop. Whenever I press on Configure configuration to resolve the issue I want to synchronize, it gives an error message
"error occurred. error code: 0x80043ade. see the documentation.
So I can set up address book to synchronize and so far I can't synchronize my address book.
Anyone who has come across this or have a need this pls help me.
Follow these steps, which will definitely help you:
1. uninstall the BlackBerry Desktop Software on your laptop.
2. restart your laptop
3. download and install more BlackBerry Desktop Software version of BlackBerry's official website.
4. after installation, restart your laptop once more time (in much of the case, it is not mandatory, but it's just a matter of a few minutes, then do).
5 connect your "BOLD" and check if you can set it up properly.
Let me know if it works for you.
I took over from my previous company Blackberry now I try to put u my new email, but can not really be achieved: under the e-mail account configuration Menu, it is mentioned 'The Enterprise Activation' and request a email address and password (Administrator)
When I entered the information (even that I used on my phone private mail service server, inbound and outbound pop) I always get the error message: activation request failed. A service connection is not available, but Wifi works.
My colleagues tell me now that this Blackberry does not work with POP and incoming/outgoing mail server?
Is this correct? Can Respectevily someone help what should I do to get my e-mail account on the Blackberry?
Thank you for your comments and support in advance, best regards
Yes, that's correct. To activate data services BlackBerry: Blackberry push email, ID BlackBerry, BlackBerry Messenger, BlackBerry Protect, BlackBerry World, Blackberry OS 7 devices and previous models require Blackberry data plan. You can call your operator active BIS BlackBerry data Plan.
I've lost the ability to edit my contacts. I also used to be able to remove single letters. This is no longer the case. Cannot delete several emails. Deleted the service books and the e-mail account. Then reopen the account. Nothing has changed. Any ideas what the problem may be?
You have the Yahoo!! installed application (or Windows Live Messenger, etc.?). If Yes, try to remove that until a new version is available. A number of users have had problems with the edition of contacts with the latest versions of these applications installed.
I'm not sure what could be the cause of the issue with the removal of e-mails, but try a battery for that one - pull while the device is on, for 15-30 seconds, reinsert the battery and wait for the device to reboot.
Let us know how it goes and if necessary, we can try other things.
He fell and hit the ground hard enough, it just stops, I thought that the battery just on its own so I took out and put again, nothing not even past a red light. I put it on the charger, and it's the same thing, nothing. How can I fix?
Hello and welcome to the community!
Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):
- With battery, connect your BB to the wall charger
- Leave it alone for 2 hours, no matter what the LED or the screen not
- Remove the battery
- Wait 15 minutes
- Insert the battery
- Wait another 2 hours, no matter what the LED or the screen not
This has been known to "revive" some BBs.
It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:
- Get a known good and already fully charge battery... use it in your BB and see what happens
- Get access to a BB good and the same known... use your battery in there and see what happens
The results of this will show if your BB or your battery that has the problem.
It is of course also possible that the fall has damaged something inside, making the now useless device. But that can only be properly diagnosed by a qualified equipment with the device by hand.
Good luck and let us know!
I have a little problem.
On my phone, I don't have French, English and Arabic.
In my old blackberry, I had more than 10 languages, and I don't know what the problem with this one.
How can I add Turkish language?
Ahhh... OK... This is the BB OS package you want to download, not the Ko (as you say). OK... Sorry I'm confused here.
The easiest way is, on a PC (you can not do on MAC):
1) uninstall all the BB OS packages from your PC,
(2) make sure you have the BB Desktop Software already installed
- http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware
(3) download and install to your PC, the BB OS package you want:
4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:
- C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
- C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML
(5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.
Do not forget to save.
You may also use these tips:
- KB10144 How to force detect the BlackBerry smartphone using the Application Loader
- KB27956 How to recover a BlackBerry smartphone from any State
If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:
- KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software
Good luck and let us know!
I want to know the tht who is da last software OS for bb bold 9780 and how to update my device it?
Everything depends on your operator. All carriers are different on what version of the software they release.
If you want to provide you with the carrier we certanly check. It can also be found here.
Also if you connect your device to your computer and go to the website below or use the Fund Manager who should tell you if there is an update for your device or not.
This takes you to a page to update and you say if there is an update for your unit avaiable.
I just installed the latest update for my Bold 9780 from Blackberry website. Displays version 6.0, bundle 2647. I now have a problem. When I access the e-mail configuration, the unit freezes and I can't leave this page more. The device must be turned off and then turn it back on. I don't have this problem before the update. Everything else seems OK.
I'm on the network of Deutsche Telekom. Any help out there?
EDIT: Personal information such as PIN for your safety are prohibited. Please see the guidelines of the user under article ""be sure to." "
I have solved my problem. I removed the new update by e-mail under the Application Blackberry Destop software. Seems to work very well. Thank you all.
Hello guys, I have a bb bold 9780 I bought O2. There is an update for it... If I update will it be it is locked up by o2 or something like that. When I go to Sim Card > Type MEPD it shows all my information and said with disabilities across networks, etc... so please guide me...
No, upgrades of the operating system do NOT have an affect on the carrier locked or unlocked status and not coming back NOT an unlocked device with locked to a specific carrier.
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