How to get Adobe to fix a bug with Digital Signatures and portfolios?

There is a bug in Adobe Acrobat.  I don't know when it was introduced, but in a few months.  I can sign is more numerically the PDF portfolio.  I don't think that anyone using Adobe Acrobat Pro XI can sign a portfolio.  I reported it to Adobe 11 days.   Every day, I check and I can't get an answer on when they will solve this problem. All I hear is the " issue has grown to our main support team."   This prevents me from doing things that are important to me.

Does anyone know how to attract the attention of Adobe to fix a bug?  climbing the priority?  If enough people's complaint, is get fixed?

Don't expect bugfixes in days. If Adobe agree that this is a bug and give priority to fix and the report was at the right time, it can be fixed in 3 months or more, but 6 months is most likely. Only security vulnerabilities would be on a different cycle. This isn't an official response, but a guess based on the observation of Adobe (it's faster than a few years where there was in general that a single bug fix release in each new version, maybe a year apart).

Certainly, reports of errors more real increase in priority.

Tags: Acrobat

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