How to get help with Add ons and extensions that stop working

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• Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this.

  Accidentally, I bought the Mac in December and contacted support which helped me to get the right version installed, but now the PC version is not in my account downloads and I need to add it to a new computer. I don't know how to get help with this. I don't remember how I got the PC version, I think I have access to my computer remotely and she sent, but I can't find any record of it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• I loaded a bunch of Add-ons and extensions in Firefox. Since then, when I close and re-open Firefox, change my bookmarks toolbar menu.

  I loaded a bunch of Add-ons and extensions in Firefox. Since then, when I close and re-open Firefox, change my bookmarks toolbar menu. They are all still there, but their location on the menu bar change tool. Example, I keep the most used where they are visible on the front of the tool bar, but to re - open, they are everywhere, but visible and probably near the bottom of the toolbar drop-down list is looooong.

  Clear the Cache Firefox/tools > Options > advanced > network > content caching Web: 'Clear now'
  
  and
  
  Delete Cookies Firefox/tools > Options > privacy > Cookies: "Show Cookies"
  
  Launch Firefox in Mode safe

• How can I continuous remove add-ons and downloads?

  someone downloaded www.coupons.com and www.shopathome.com on my computer and cant now remove them? Any help would be great, I can't seem to understand and they slow my computer down and get in the way when research interntet

  I open the window manage add-ons and go to the tab search providers.  Click on the ones you want to remove, then click on remove from the bottom of the box.  If this does not work, open the window desinstaller uninstall programs in Control Panel, select them, and uninstall them there.  I wouldn't use a removal tool because I heard that they can damage your computer or be impossible to uninstall when you are finished with them, but it's your decision.

• How to get help with conversion ROCK on the export of PDF?

  How can I get help with the quality of the PDF documents converted to word format export.

  Not likely to have, you're doing a "happy dance" but a scanned image is "the ear of the sow" and (Yes, I'll say).

  You can't have a scholarship of silk in one ear of the sow.

  Make you a picture of the text content. You get a result of OCR of all that is recognized. The character by character recognition accuracy is generally quite good. But - No image/photo file actually holds information on format, layout, fonts, etc. - it's just a picture. Acrobat OCR makes some assumptions about all this.

  -You have a bunch of each of the characters being exported to Word. Individual characters, not paragraphs, sentences no, no words, no values "white space", etc.

  So you get an export that is a "best estimate" of the less desirable source. Sometimes, it isn't so bad. Sometimes it's just awful. In all cases, you will need to do some cleanup of the exported content that landed in the Word file.

  The alternative is to transcribe the hardcopy to the Word file.
  In fact it can often be higher as a workflow rather than the scanning-ocr-export-cleanup shuffle

  .

  For really nice export "spot - we ', you must start with a PDF file from an application of creation (not a scanned image) which is a well-formed tag PDF (for example ISO 14289-1, PDF/UA-1).
  The purpose of the tagged PDF document is not only Accessible PDF is also how PDF supports actively the re-use of content (for example, export).

  Be well...

• I have 2 problems-how can I activate my Add ons and how to uninstall Windows Anti Virus. I need help, please.

  I have Windows XP 32-bit with IE8 Add ons.  I mainly use Firefox Mozilla for my browser and Yahoo as my home page.  Anyway, I have tried all the support and help guide and technicians told me to do to get add ons to open and activate but in vain.  This computer was given to me as a profession, and it was used in a Bank, so I think that the system administrator has disabled the add ons.  I myself as an administrator and use the tips and tricks given windows and Microsoft, but I always run up a wall.  I need help, please.
  I also need to know how to uninstall Windows antivirus software.  I can't find anywhere on my computer.  I feel really stupid and he is probably right in front of my face, but I can't find it to uninstall.  I have McAfee that I paid dearly for if I want to use it until it expires.

  This "Microsoft antivirus' witness (AKA Trojan W32/FakeAlert) hijackware infection!

  If you manage to somehow move to Win7, you will always have an infected computer.

  The ONLY way to solve the problem is by formatting the current hard drive and do a clean installation of Windows, whether it is WinXP or Win7.

  The ONLY way you can do a clean install of Windows XP if you have disks that came with the computer or if by chance, there is a hidden partition restore (not to be confused with the system restore).

  If your kids er - well & their spouses are going to spend money on a new HARD drive, they'be be better spend on a low-end Windows 7 computer and brand-new (for example, a netbook or a mini).

  NB: Any data on your Windows XP computer must be considered 100% reliable! (This includes all of your usernames and passwords, for example, those used for online banking, etc.) You do NOT want to put ALL the data from Windows XP to a new computer or HARD disk.

  Good luck, Grandma. Hope that your grandchildren will treat you better than their parents.

  PS: Time wounds all heels.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• How can I fix my toolbar? I type a website, but it does not when I hit enter or the arrow. I checked my Add ons and extensions already

  the toolbar at the top will not work. I checked Add ons extensions and I restarted. It still does not work. I tried safe mode and it didn't work either

  Maybe it's this: due to a change in the way that Firefox 39 associate keywords with bookmarks and/or history, the address bar is newly sensitive to corruption in the database that stores your history and bookmarks (the places.sqlite file).

  The developers are working on a solution, but that could take weeks to reach you.

  At this point, the best solution is to delete/rename the places.sqlite file, but then you lose all your history, if this really isn't very attractive to people who rely on history to revisit the sites.

  In case you want to try this - in case you do not receive the best suggestions - here's how:

  Open the settings folder (AKA Firefox profile) current Firefox help

  • button "3-bar" menu > "?" button > troubleshooting information
  • (menu bar) Help > troubleshooting information

  In the first table of the page, click on the view file"" button. This should launch a new window that lists the various files and folders in Windows Explorer.

  Leave this window open, switch back to Firefox and output, either:

  • "3-bar" menu button > button "power".
  • (menu bar) File > Exit

  Pause while Firefox finishing its cleanup, then rename places.sqlite to something like oldplaces.sqlite. (I'm not suggesting delete this file, just in case you find yourself in need again).

  Firefox creates temporary files related to places.sqlite and those should be renamed / remove as well. Check places.sqlite - shm and places.sqlite - wal and if you find them, rename them as well.

  When you start Firefox back up again, he should start a new database places.sqlite and import your last backup automatic bookmark. Can you confirm that all your bookmarks are present? The address bar works normally again?

• How to get help with the error Code: U44M1U5?

  I just bought a new laptop with Windows 10 on it. I installed a new copy of Photoshop elements 13. I noticed that some features do not work when you click them. For example, when you try to create a new catalog, I clicked file > manage catalogs, but nothing happens. Similarly, the organizer has imported audio clips. I can't delete them. When I click on the option to remove the selected options of the Organizer, nothing happens. I got a popup telling me that updates are available. I tried to install them, but the installation fails every time. I get an U44M1U5 error code. How to solve this?

  PTL, I was able to get the problem solved. It turned out to be a fix of the 2 part. #1 problem: The buttons and functions that were not working in 13 items. I downloaded the latest updates for Windows 10 and that fixed that problem. I am now able to create catalogs, remove items from catalogues etc.  Problem #2: U44M1U5 error Code. I tried to download updates all 3 components suggested at the same time (AAM, first 13 elements and Photoshop Elements 13/Adobe Camera Raw 9). A forum suggested do one at a time. In addition, you can download the update of MAO while the MAO is running. You must click on CTRL-ALT-DEL, and then click Task Manager. From there, click on Adobe Application Manager and click on end process. Once I did, I was able to update the AAM with no problems. I then ran the update to Photoshop Elements. He got about 13% full and told me that I had to stop organizing Adobe. I did and you click on continue. Have downloaded the update without problem. I was also able to run the update to Adobe Camera Raw Editor 9 without problem. When I downloaded the update for Premiere Elements, it is 13% full before telling me to stop Organizer as well. So I closed the organizer and click on continue. All the updates installed without problem.

• How to get him Active Directory users and computers that are running on 64-bit Windows 7

  I have windows 7 ultimate 64 bit installation.  I need to download to get him Active Directory users and computers users and computers to manage the windows 2003 server environment.  Used to use AdminToolpack2003, but that does not work on my version of Windows 7.

  Hi Trickymonk,

  You can download it from the link: for Windows 7 Remote Server Administration Tools: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=7d2f6ad7-656b-4313-a005-4e344e43997d

  For a similar question, see the link: http://social.technet.microsoft.com/Forums/en-US/w7itproappcompat/thread/a0b24e31-0290-415b-8448-c367bde3e2c9/

  Thank you, and in what concerns:
  Swathi B - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Tips on how to get attached with Nikon D810 and Lightroom - I tried with the uSB cable but Lightroom does not recognize the camera. My memory card has no images on it that I read somewhere that it can slow things down if it has pictures on i

  I tried to use the uSB cable, but Lightroom does not recognize the camera. My memory card has no images on it that I read somewhere that it can slow things down if she has no images on it

  If you use Lightroom CC / 6 on a Mac OSX El Capitan you must update to the latest version of CC 2015.4 / 6.4. Problems with Nikon capture home has been fixed in the latest update, the lis below.

  Lightroom Journal | Tips and advice straight from the Lightroom team.

• Drawing with Wacom tablet and transfer has stopped working

  I draw using Photoshop, and I use the transfer function. But for some reason, the feature no longer works. I don't know why it stopped, and I don't know how to run again. If someone could help me I would appreciate it.

  Sometimes things go kablooey and need a coup in the ass from time to time.

  It's a bit like how my DAW software's coo - coo for Cocoa Puffs every time than in quite awhile. Without rhyme or reason other than the code is as imperfect as the people who wrote it. I can live with, "sometimes."

• I'm having a lot of problems with firefox and cannot figure out how to get help. It all started when I updated to 13. I get all kinds of advertising popups, I can't play a

  I'm having a lot of problems with firefox and cannot figure out how to get help. It all started when I updated to 13. I get all kinds of advertising popups, I can't play a game on FaceBook called Farm Town at all, and I get a popup of AVG on the cookies that I can't get rid of. These issues are causing me to use Chrome quite often, although I like Fox better. I've searched and searched how to get help and find nothing. How can I get personalized technical help? These problems will not occur in Chrome at all. Thank you.

  Do a check with some malware malware, analysis of programs on the Windows computer.
  
  You need to scan with all programs, because each program detects a different malicious program.
  
  Make sure that you update each program to get the latest version of their databases before scanning.

  • http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  • http://www.superantispyware.com/ - SuperAntispyware
  • http://www.microsoft.com/security/scanner/en-us/default.aspx - scan Microsoft Security
  • http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
  • http://www.safer-networking.org/en/index.html - Spybot Search & Destroy

  Alternatively, you can write a check for an infection rootkit TDSSKiller.

  • http://support.Kaspersky.com/viruses/solutions?QID=208280684

  See also:

  • "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

• Firefox opens with a window that says "Check to ensure the compatibility of Add-ons" then he opens always 2 tabs... one with my homepage and another that said congratulations, Firefox is updated. How can I prevent the it starts like that?

  Firefox opens with a window that says "Checking for compatibility for modules" then he opens always 2 tabs... one with my homepage and another that said congratulations, Firefox is in place

  Rename the files work perfect! Thank you

• How to get help in downloading and installing 12 EP and 12 first on Win 8.1?

  How to get help in downloading and installing 12 EP and 12 first on Win 8.1?

  Try using a different browser if you experience a problem for the interface to respond correctly to your interaction with it.  If you need help, preovide more information about what you feel when you tru and it fails.

  Please don't start no multiple views for the same problem - your other display information better.

• FireFox crashes on a regular basis with 100% of the CPU. All the Add-ons and plug-ins disabled.

  FireFox hangs on me regularly with 100% CPU usage. I have add all and disabled plugin. In safe mode I don't have the problem. Don't know what to do next because I have disabled all add-ons and plug-ins.

  OK I fixed that by disabling 'Use hardware acceleration when available' in the 'Advanced' Options I had to restart FireFox for the changes to take effect.